Customer Service Agent I-gaming (English)

Betsson Group; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a dynamic customer service team at a leading global iGaming company. The role involves assisting players through multiple communication channels, requiring strong communication skills in Portuguese and English. Ideal for those seeking growth in a fast-paced and multicultural environment focused on customer satisfaction.

Serviços

Competitive salary

Benefits package

Training and career development opportunities

Amazing team culture

Qualificações

• Native-level Portuguese and strong English communication skills.
• Previous experience in customer support or hospitality roles.
• Availability to work rotational shifts.

Responsabilidades

• Responding to customer inquiries through live chat, phone, and email.
• Providing guidance and problem-solving assistance for players.
• Collaborating with other teams to ensure a seamless player experience.

Conhecimentos

Communication

Problem-Solving

Teamwork

Descrição da oferta de emprego

I

The Wow

At Betsson, our Customer Service team is at the heart of everything we do. We’re not just solving problems – we’re building relationships and shaping the player journey. This role is a fantastic opportunity for someone who wants to grow in a dynamic, multicultural company with a strong global presence in iGaming.

A taster of what you will be involved with:

Responding to customer inquiries through live chat, phone and email in a professional and friendly manner

Providing guidance and problem-solving assistance for players navigating the platform, transactions, or account issues.

Collaborating with other teams (Payments, Responsible Gaming, Fraud, etc.) to ensure a seamless player experience

What we are looking for

Native-level Portuguese and strong English communication skills.

Previous experience in customer support or hospitality roles – ideally in a tech or online environment.

Availability to work rotational shifts, including nights and weekends.

A team player with a proactive mindset and a genuine desire to help customers.

What we offer

Office in Sao Paulo

Training and career development opportunities within a fast-growing global company.

Competitive salary, benefits package, and amazing team culture.

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

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