Customer Service Agent I-gaming (English)

Betsson AB; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A Betsson AB está à procura de um profissional para integrar sua equipe de Atendimento ao Cliente em São Paulo. O candidato ideal terá habilidades nativas em Português e um bom domínio do Inglês, apresentando experiências prévias em atendimento ou hospitalidade. Oferecemos um ambiente dinâmico e multicultural, com muitas oportunidades de desenvolvimento e um pacote competitivo de benefícios.

Serviços

Oportunidades de treinamento e desenvolvimento de carreira

Pacote competitivo de salário e benefícios

Excelente cultura de equipe

Qualificações

• Experiência anterior em suporte ao cliente ou hospitalidade.
• Disponibilidade para trabalhar em turnos rotativos, incluindo noites e fins de semana.
• Mentalidade proativa e desejo genuíno de ajudar os clientes.

Responsabilidades

• Responder a perguntas dos clientes através de chat ao vivo, telefone e e-mail.
• Fornecer orientação e assistência para jogadores passando por transações ou questões de contas.
• Colaborar com outras equipes para garantir uma experiência perfeita para o jogador.

Conhecimentos

Comunicação em Português

Comunicação em Inglês

Resolução de problemas

Trabalho em equipe

Proatividade

Descrição da oferta de emprego

Please fill out the following form. After you have completed your application an email will be sent to you with relevant information.

First Name *

Last Name *

Email *

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How many years in I-Gaming industry? *

Salary Expectations in BRL (CLT)? *

The Wow

At Betsson, our Customer Service team is at the heart of everything we do. We’re not just solving problems – we’re building relationships and shaping the player journey. This role is a fantastic opportunity for someone who wants to grow in a dynamic, multicultural company with a strong global presence in iGaming.

A taster of what you will be involved with:

Responding to customer inquiries through live chat, phone and email in a professional and friendly manner

Providing guidance and problem-solving assistance for players navigating the platform, transactions, or account issues.

Collaborating with other teams (Payments, Responsible Gaming, Fraud, etc.) to ensure a seamless player experience

What we are looking for

Native-level Portuguese and strong English communication skills.

Previous experience in customer support or hospitality roles – ideally in a tech or online environment.

Availability to work rotational shifts, including nights and weekends.

A team player with a proactive mindset and a genuine desire to help customers.

What we offer

Office in Sao Paulo

Training and career development opportunities within a fast-growing global company.

Competitive salary, benefits package, and amazing team culture.

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted?

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Please fill out the following form. After you have completed your application an email will be sent to you with relevant information.