Customer Onboarding Specialist

Jamefy; Brasil; On-site; BRL 60,000 - 90,000; Full time

Job summary

Jamefy, on behalf of a partner company, seeks a Customer Onboarding Specialist in Brazil to guide new partners through the onboarding journey from first contact to final approval.

You will work with Compliance, Sales, Operations, and Customer Success to ensure accurate, timely verification and a smooth start for each partner.

This role emphasizes customer experience, organization, and clear communication to build trust and deliver an excellent first impression.

Qualifications

• Experience guiding customers through onboarding processes.
• Ability to coordinate with Compliance, Sales, Operations and Success teams.
• Excellent communication and organizational skills.

Responsibilities

• Guide new partners through the onboarding journey from initial contact to final approval.
• Coordinate with Compliance, Sales, Operations and Customer Success to ensure smooth onboarding.
• Collect documents, verify information and ensure timely completion of onboarding steps.

Skills

Onboarding

Customer service

Relationship management

Compliance coordination

Tools

CRM software

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Onboarding Specialist based in Brazil.Are you passionate about customer experience, relationship building, and helping businesses get started successfully? This opportunity allows you to play a key role in onboarding new business partners within the fast\-growing fintech and cryptocurrency industry. You will serve as the primary point of contact for new partners, guiding them through every step of the onboarding journey, from initial communication and document collection to account verification and final approval. Working closely with Compliance, Sales, Operations, and Customer Success teams, you will ensure that every onboarding process is smooth, accurate, and completed on time. You will combine strong organisational skills with customer\-focused communication to build trust and deliver an excellent first impression. This is an ideal opportunity