Associate Customer Operations Manager | Scale Team

Jobgether; Brasil; On-site; BRL 60,000 - 120,000; Full time

Benefits offered by this job

Stock grant opportunities

IWG office memberships

Flexible working environment

Inclusive workplace

Job summary

Jobgether is seeking an Associate Customer Operations Manager for the Scale Team in Brazil. You will build strong customer relationships, drive product adoption, and support growth in a fast-paced SaaS environment. You’ll partner with sales, success, onboarding, and support to improve outcomes and reduce churn.

You will analyze data, identify opportunities, and act as a trusted advisor to optimize the customer journey and platform value.

Qualifications

• At least 1 year of experience in a customer-facing role.
• Experience in fast-paced, international SaaS environments preferred.
• Strong communication and relationship-building abilities.
• Analytical mindset with comfort interpreting data and trends.

Responsibilities

• Manage and develop customer relationships across the journey.
• Guide clients through platform features and best practices with tailored training.
• Drive product adoption and identify opportunities for account expansion.
• Proactively identify challenges and implement strategies to reduce churn.
• Coordinate solutions with cross-functional teams to support growth.
• Collaborate with Account Executives, Success Managers, onboarding, and support teams.
• Represent customer voice to product and revenue teams with actionable feedback.
• Analyze customer data and trends to derive actionable recommendations.

Skills

Customer-facing experience

Relationship-building

Communication skills

Analytical skills

Stakeholder collaboration

Tools

SQL (basic)

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Customer Operations Manager | Scale Team based in Brazil.

In this role, you will build and manage strong customer relationships while supporting account growth, product adoption, and long-term customer success. You will act as a trusted advisor, helping clients navigate operational challenges and make the most of the platform's capabilities. Working in a fast-paced, international SaaS environment, you will collaborate with cross-functional teams to deliver tailored solutions and improve the customer experience. You will combine analytical thinking, project coordination, and relationship management to identify opportunities and prevent customer churn. This is an opportunity to take ownership of meaningful projects, influence product improvements, and contribute to the growth of a global business.

Accountabilities:

• Manage and develop customer relationships, ensuring a positive experience throughout the entire customer journey.
• Guide clients through platform features, processes, and best practices, providing training and support tailored to their business needs.
• Drive product adoption and identify opportunities for account expansion by communicating the platform's core value and capabilities.
• Proactively identify customer challenges, resolve operational issues, and implement strategies to reduce churn and strengthen retention.
• Act as a trusted business partner, understanding customer objectives and coordinating solutions to complex problems through effective project management.
• Collaborate with Account Executives, Customer Success Managers, onboarding specialists, and support teams to improve customer outcomes and support business growth.
• Represent the voice of the customer internally by sharing feedback, identifying recurring challenges, and communicating opportunities to product and revenue teams.
• Analyze customer data and operational trends to develop actionable recommendations and improve account performance.

Requirements:

• At least 1 year of experience in a customer-facing role, such as customer support, customer operations, or customer success.
• Previous experience in at least one of the following environments: a fast-growing startup, payroll company, top-tier consulting firm, investment banking, or private equity.
• Strong relationship-building and communication skills, with the ability to remain calm and solution-oriented when handling difficult situations, criticism, or competing priorities.
• Ability to manage and prioritize a high volume of customer requests while maintaining service quality and accountability.
• Strong analytical and quantitative skills, with the ability to interpret complex datasets, identify trends, and translate findings into practical business recommendations.
• Comfort working with data and analytical tools; advanced SQL expertise is not required.
• A proactive, reliable, and self-motivated approach, with the ability to take ownership of projects and deliver measurable results in fast-paced environments.
• Demonstrated professional achievements, such as delivering measurable business impact, taking on increasing responsibilities, or receiving competitive awards.
• Curiosity, adaptability, resilience, and a strong interest in business growth, customer experience, and continuous improvement.
• Ability to collaborate effectively with multiple stakeholders in a dynamic, international environment.

Benefits:

• Competitive compensation, with salary localized according to the candidate's country and market conditions.
• Stock grant opportunities, depending on role, employment status, and location.
• Additional benefits and perks tailored to employment status and country.
• Access to optional flexible office memberships through IWG.
• Flexible and internationally oriented working environment.
• Equal employment opportunities and an inclusive workplace.
• Reasonable accommodations throughout the recruitment and selection process for candidates with disabilities or other accessibility needs.