Customer Experience Specialist

Remote Jobs; Brasil; Híbrido; BRL 319.000 - 399.000; Tempo integral

Resumo da oferta

A technology-focused company in Brazil is seeking a customer experience specialist to enhance customer satisfaction through personalized solutions and collaboration with cross-functional teams. The ideal candidate will have strong problem-solving skills, a dynamic mindset, and creativity in improving the customer journey. This role offers a hybrid work model and potential for bonuses and equity.

Serviços

Base salary up to $75,000

Discretionary bonuses

Equity opportunities

Professional development

Collaborative team culture

Qualificações

• Proven problem-solving skills capable of diagnosing complex issues and driving them to resolution.
• Strong communication skills to effectively engage with customers and cross-functional teams.
• Ability to thrive in a dynamic, fast-paced environment.

Responsabilidades

• Engage with customers to understand their needs and provide personalized solutions.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Address support inquiries and troubleshoot technical issues.

Conhecimentos

Problem-solving skills

Communication skills

Adaptability

Creativity

Descrição da oferta de emprego

Employer Industry: Technology/Software Development

Compensation and Perks

• Salary up to $75,000 base salary, with potential for discretionary bonuses and equity
• Award-winning work environment recognized as a "Best Place to Work" and "Great Place To Work" certified
• Hybrid work model with 3 days per week in the NYC office, offering flexibility
• Opportunities for professional development and career advancement within the organization
• Dynamic, fast-paced environment that values creativity and innovative problem-solving
• Collaborative team culture focused on customer satisfaction and positive impact

What to Expect

• Engage with customers to understand their needs and provide personalized solutions to enhance their experience
• Collaborate with cross-functional teams to ensure a cohesive and seamless customer experience
• Address support inquiries and troubleshoot technical issues effectively
• Continuously seek opportunities for process improvement based on customer feedback and best practices
• Strengthen customer relationships to ensure lasting partnerships and enhance user experience

Qualifications

• Proven problem-solving skills capable of diagnosing complex issues and driving them to resolution
• Strong communication skills to effectively engage with customers and cross-functional teams
• Ability to thrive in a dynamic, fast-paced environment and embrace change as an opportunity for growth
• Eagerness to take initiative and go the extra mile to ensure customer satisfaction
• Creativity and innovative thinking to enhance the customer journey and deliver exceptional results

Preferred Qualifications

• Experience in customer experience or support roles within the technology or software industry
• Familiarity with customer feedback mechanisms and service quality improvement strategies
• Strong adaptability and willingness to learn in a rapidly evolving environment
• Background in working collaboratively within a team-focused setting
• Knowledge of industry best practices related to customer engagement and support