Customer Experience Analyst – Junior

Jobtailor; Porto Alegre; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Customer Relations Manager to support post-sales activities in Porto Alegre, Brazil. You will assist customers across channels, resolve inquiries with empathy, and monitor satisfaction metrics to drive improvements.

You will coordinate campaigns, events, and vendor relationships while overseeing actions to ensure a high-quality customer experience. Ideal candidates hold a Marketing/Communications degree, with real estate sector exposure as a plus and willingness to travel.

Qualificações

• Bachelor's degree in Marketing, Advertising, Communications, or related fields.
• Previous experience in the real estate sector is a plus.
• Availability to travel.

Responsabilidades

• Assist customers through multiple channels (phone, WhatsApp, in-person).
• Resolve questions, requests, and complaints with empathy.
• Monitor customer satisfaction metrics and propose improvements to the customer experience.
• Support the management of the Post‑Sales Center (service volumes, key actions, training, and team follow-up).
• Coordinate marketing email blasts and in‑app push notifications for relationship journeys and marketing campaigns.
• Monitor daily results and KPIs for initiatives and area metrics.
• Develop event/action briefings and approve scope in line with the proposed communication strategy.
• Organize virtual and in-person events that are part of the customer relationship journey.
• Serve as the point of contact with vendors and internal departments.
• Manage customer materials and promotional gifts.
• Conduct home handover inspections with customers.
• Perform detailed analyses of requests to develop action plans and targeted strategies for company feedback and continuous improvement of the area.
• Implement control and monitoring systems to ensure the effectiveness of strategies and identify opportunities for continuous improvement.
• Coordinate with teams involved in delivering projects to the end customer.

Formação académica

Bachelor's degree in Marketing, Advertising, Communications, or related fields

Descrição da oferta de emprego

Responsibilities

• Assist customers through multiple channels (phone, WhatsApp, in-person)
• Resolve questions, requests, and complaints with agility and empathy
• Monitor customer satisfaction metrics and propose improvements to the customer experience
• Support the management of the Post‑Sales Center (service volumes, key actions, training, and team follow‑up)
• Coordinate marketing email blasts and in‑app push notifications for relationship journeys and marketing campaigns
• Monitor daily results and KPIs for initiatives and area metrics
• Develop event/action briefings and approve scope in line with the proposed communication strategy
• Organize virtual and in-person events that are part of the customer relationship journey
• Serve as the point of contact with vendors and internal departments
• Manage customer materials and promotional gifts
• Conduct home handover inspections with customers
• Perform detailed analyses of requests to develop action plans and targeted strategies for company feedback and continuous improvement of the area
• Implement control and monitoring systems to ensure the effectiveness of strategies and identify opportunities for continuous improvement
• Coordinate with teams involved in delivering projects to the end customer

Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or related fields
• Previous experience in the real estate sector is a plus
• Availability to travel