Customer Care Representative - Remote

INDI Staffing Services; São Paulo; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a renowned software development company as a Customer Care Representative, where you'll support customers and enhance their experience. The role offers 100% remote work, a competitive compensation package, and opportunities for career growth in a multicultural environment. Ideal candidates are proactive with strong communication skills.

Serviços

Competitive compensation package

Remote work flexibility

International exposure

Opportunities for career growth

Access to training and development programs

Employee benefits including health insurance

Qualificações

• Experience in customer service roles preferred.
• Proficiency in English required; additional languages are a plus.

Responsabilidades

• Support customers and address inquiries.
• Maintain positive customer relationships.
• Collaborate with sales, marketing, and product teams.

Conhecimentos

Communication

Problem Solving

Empathy

Teamwork

Multitasking

Descrição da oferta de emprego

Recognized as the leading software development company in the Americas, our client offers a 100% remote modality and an excellent work environment where professionals can thrive and work in multicultural teams with flexible schedules and endless growth opportunities.

Overview of the Role

Join our team as a Customer Care Representative and be an essential part of various projects involving multicultural teams distributed worldwide. This role involves building relationships, solving problems, and ensuring customer satisfaction. We seek proactive, detail-oriented individuals with excellent analytical, teamwork, and multitasking skills. Your main responsibilities will include supporting customers, addressing inquiries, and providing tailored solutions based on customer needs.

In this role you will

1. Support customers: Address inquiries and provide solutions to ensure satisfaction.
2. Contribute to the team: Maintain positive customer relationships and provide feedback to improve products and services.
3. Collaborate with departments: Work with sales, marketing, and product development to enhance customer experience.
4. Utilize methodologies: Apply customer service best practices, communication techniques, and problem-solving skills.

Are You the Right Fit?

• Experience in customer service roles is preferred but not mandatory. We value proactive, empathetic individuals with strong communication skills.
• Handle challenging situations calmly, empathize with customers, and resolve issues efficiently.
• Proficiency in English is required; additional languages are a plus.

What We Offer

• Competitive compensation package.
• Remote work flexibility.
• International exposure and multicultural inclusion.
• Opportunities for career growth and skill development.
• Supportive work environment where contributions are valued.
• Work-life balance with flexible arrangements.
• Access to training and development programs.
• Employee benefits including health insurance and retirement plans.

Senior level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting