CPQ Analyst

Crest IT Resources LLC; Brasil; Presencial; BRL 120 000 - 160 000; Tempo integral

Resumo da oferta

Crest IT Resources LLC in Brazil is seeking an experienced CPQ support specialist to join our team. The role focuses on troubleshooting, data management, and system administration across multiple CPQ platforms, with emphasis on the Tacton CPQ solution and related integrations.

You will collaborate with global stakeholders, ensure data integrity, and contribute to system improvements as the company transitions to newer platforms.

Qualificações

• Strong troubleshooting and root cause analysis capability.
• Experience with CPQ, ERP, or related business systems.
• Knowledge of data management and data quality practices.
• Understanding of databases and data relationships.

Responsabilidades

• Analyze, troubleshoot, and resolve CPQ ecosystem issues.
• Perform root cause analysis and develop sustainable solutions.
• Support and maintain product configuration, pricing, and quoting systems (Tacton CPQ).
• Manage data updates, maintenance, and system configurations with data integrity.
• Understand interactions between databases, CPQ platforms, and business systems.
• Collaborate with global stakeholders and cross-functional teams.
• Support system improvements and process optimization initiatives.
• Create and maintain reports, analytics, and data validations.

Conhecimentos

Root cause analysis

Troubleshooting

Data analytics

Database management

Excel

System architecture

Integrations

Programming concepts

Salesforce familiarity

Ferramentas

Tacton CPQ

Salesforce

Descrição da oferta de emprego

The position will be responsible for supporting and maintaining the CPQ ecosystem, with a strong focus on troubleshooting, data management and system administration. This role requires both technical aptitude and business process understanding, as the professional will work across multiple interconnected platforms that support the product configuration and quoting process.

Although the role is not intended to function as a helpdesk position, a significant portion of the workload involves investigating and resolving complex issues that cannot be addressed through first-level support due to system complexity, access limitations, or lack of technical knowledge from other teams.

The organization is currently undergoing a systems transition, so the primary focus will be on supporting and enhancing newer platforms rather than legacy systems.

Key Responsibilities

• Analyze, troubleshoot, and resolve issues impacting internal and external users of the CPQ ecosystem.
• Perform root cause analysis and identify sustainable solutions to system and process-related problems.
• Support and maintain product configuration, pricing, and quoting systems, with a primary focus on the Tacton CPQ platform.
• Manage data updates, maintenance activities, and system configurations while ensuring data integrity and quality.
• Understand and support the interaction between databases, CPQ platforms, and surrounding business systems.
• Collaborate with global stakeholders and cross-functional teams to address operational and technical challenges.
• Support ongoing system improvements and process optimization initiatives.
• Create and maintain reports, analytics, and data validations as needed.

Technical Background

The ideal candidate will have a technical foundation, preferably in:

• Software Development
• Systems Analysis
• Data Analytics
• Database Management
• Related technical disciplines

The role is not heavily focused on coding; however, candidates must possess enough technical knowledge to understand system architecture, data structures, integrations, and underlying logic.

Core Technical Skills

• Strong troubleshooting and root cause analysis capability.
• Ability to understand complex systems and trace issues through multiple interconnected applications.
• Solid understanding of system architecture and data relationships.
• Advanced Excel skills, including data manipulation and validation.
• Experience with databases, data analysis, or development-related activities.
• Understanding of programming concepts and system behavior.

Core Technical Skills

• Familiarity with Salesforce is considered a plus, especially for understanding integrations and troubleshooting root causes.