Software Engineer (Java/MuleSoft)

AgileEngine; Brasil; Teletrabalho; BRL 120 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth opportunities

Competitive compensation

Fully remote with flexible hours

Meaningful, modern projects

Collaborative culture

Well-being programs

Resumo da oferta

AgileEngine is seeking a Software Engineer to own backend Java services and MuleSoft-driven integrations in support of Case object workflows. You will strengthen service logic, data processing, and platform reliability while coordinating with Salesforce Service Cloud integrations across CES CS/Ops.

Production troubleshooting and on-call rotation are required. You will diagnose API/integration failures, triage alerts, and help maintain health KPIs for core Java services, contributing to a

Qualificações

• 3-5 years of experience as a software engineer.
• Experience with Java.
• Experience with Mulesoft.
• Backend software engineering experience.
• Production troubleshooting and incident support experience.
• Experience with production monitoring, alert triage, and service/platform health.
• Experience in diagnosing and resolving API/integration failures.

Responsabilidades

• Own backend Java services and platform-level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case-related features.
• Contribute to active engineering efforts across daemons owned by CES CS/Ops (integration layer focus) and Mulesoft capabilities owned by CES CS/Ops (integration layer focus).
• Support stakeholders and their reps in Service Cloud, partnering with CS Ops, BizOps, JS Ops, FinSys, and other orgs on integration-related issues affecting Cases and case workflows.
• Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.
• Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non-optional responsibility.
• Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services.
• Handle "keep-the-lights-on" injects, track open incidents, and document findings in Confluence.
• Keep sprint data current, including availability, carryover, and newly assigned points.
• Maintain transparency on work status via tickets, standup, and Slack; follow established engineering and DevOps processes; collaborate effectively across the team and partner orgs; and complete assigned work reliably and on schedule.

Conhecimentos

Java

Mulesoft

Backend development

Production troubleshooting

Incident response

Monitoring

APIs

Ferramentas

CI/CD tools

Observability tools

Descrição da oferta de emprego

We are looking for a Software Engineer with experience in Java and MuleSoft to own backend services and platform-level engineering supporting a Case object ecosystem. This person strengthens service logic, data processing, and platform reliability alongside Salesforce Service Cloud integrations. Production troubleshooting, incident support, and on-call rotation are part of the role.

What you will do

• Own backend Java services and platform-level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case-related features.
• Contribute to active engineering efforts across daemons owned by CES CS/Ops (integration layer focus) and Mulesoft capabilities owned by CES CS/Ops (integration layer focus).
• Support stakeholders and their reps in Service Cloud, partnering with CS Ops, BizOps, JS Ops, FinSys, and other orgs on integration-related issues affecting Cases and case workflows.
• Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.
• Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non-optional responsibility.
• Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services.
• Handle "keep-the-lights-on" injects, track open incidents, and document findings in Confluence.
• Keep sprint data current, including availability, carryover, and newly assigned points.
• Maintain transparency on work status via tickets, standup, and Slack; follow established engineering and DevOps processes; collaborate effectively across the team and partner orgs; and complete assigned work reliably and on schedule.

Must haves

• 3-5 years of experience as a software engineer.
• Experience with Java.
• Experience with Mulesoft.
• Backend software engineering experience.
• Production troubleshooting and incident support experience.
• Experience with production monitoring, alert triage, and service/platform health.
• Experience in diagnosing and resolving API/integration failures.

Nice to haves

• Salesforce Service Cloud integration experience.
• Enterprise integration / middleware experience.
• Message-based or asynchronous integration experience.
• CI/CD and DevOps experience.
• Monitoring / observability tools.
• Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
• Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
• Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
• Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
• Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
• Well-being & support: access local well-being programs and people-focused support tailored to your location