Coordinator, GSS Collections

Wyndham Hotels & Resorts; Buenos Aires; Presencial; BRL 2832 - 4248; Tempo integral

Resumo da oferta

Wyndham Hotels & Resorts seeks a Collections Coordinator to join the Global Shared Services team in Buenos Aires. This full-time role involves supporting the collections function by managing outreach activities and ensuring documentation accuracy. Candidates should hold a Bachelor's degree, have over 4 years of collections experience, and be fluent in English and Spanish. A detail-oriented approach and strong analytical skills are essential. The position offers opportunities for growth in a dynamic environment.

Qualificações

• 4+ years of experience in Accounts Receivable / O2C operations, with a strong focus on Collections.
• Experience in Shared Services Centers or similar high-volume operational environments.
• Strong attention to detail and ability to maintain accurate documentation.

Responsabilidades

• Support the collections function by coordinating outreach activities and monitoring overdue balances.
• Maintain accurate documentation of collection activities and customer interactions.
• Assist the Collections Analysts with escalations and payment plan administration.

Conhecimentos

Collections processing

Billing documents

ERP systems

Attention to detail

Analytical skills

Communication skills

Prioritizing workload

Fluency in English and Spanish

Formação académica

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field

Ferramentas

Oracle AR

Descrição da oferta de emprego

Wyndham Hotels & Resorts is now seeking a Coordinator, GSS Collections to join our team at WHR Argentina in Buenos Aires, Argentina.

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina.

The Collections Coordinator Will

• Support the collections function by coordinating outreach activities, monitoring overdue balances, and ensuring timely follow-up with franchisees.
• Maintain accurate documentation of collection activities, customer interactions, and account status in accordance with internal policies and controls.
• Assist the Collections Analysts with escalations, dispute tracking, default notice coordination, and payment plan administration.
• Monitor accounts for aging, payment risk indicators, and required actions, escalating issues to senior team members when appropriate.
• Contribute to the accuracy and completeness of collections reporting, metrics tracking, and case management records.

What You’ll Do

• Coordinate and execute routine collection outreach to franchisees via calls, emails, and system reminders, documenting all follow-ups and payment status.
• Monitor customer aging reports and track overdue balances, flagging accounts requiring escalation per established guidelines.
• Support targeted outreach efforts for high-priority or past‑due accounts by coordinating activities and tracking responses.
• Assist with the review and documentation of customer disputes by gathering billing, contract, and supporting information.
• Track dispute status and outcomes in the case management system and follow up on pending actions.
• Request issuance of monetary default notices to the Compliance Team.
• Assist in documenting and maintaining approved payment plans and monitor adherence to agreed terms.
• Maintain accurate and timely records of all customer interactions, commitments, and account actions in ERP and case tools.

You’ll Be Successful If You Have

• Strong hands‑on expertise in Collections processing.
• Solid working experience with billing documents, aging reports, and customer account behavior in a franchise or service‑based environment.
• Solid working knowledge of ERP systems (Oracle AR preferred), case management, or CRM tools.
• Strong attention to detail and ability to maintain accurate documentation and audit‑ready records.
• Ability to follow defined procedures, escalation paths, and internal controls.
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills to interact with customers and internal stakeholders.
• Ability to prioritize and manage workload effectively in a fast‑paced, high‑volume, multi‑entity environment.
• Ability to operate in KPI‑driven environments (aging buckets, follow‑up compliance, case resolution timelines).
• Fluency in English and Spanish, with the ability to support cross‑regional operations.

Required Qualifications/Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 4+ years of experience in Accounts Receivable / O2C operations, with a strong focus on Collections.
• Experience working in Shared Services Centers or similar high‑volume operational environments is a plus.
• Prior experience supporting continuous improvement or process documentation is a plus.

Job Location

WHR Argentina, Maipu 1300 piso 18, Buenos Aires, Argentina C1006ACT

Employment Status

Full‑time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third‑party owner. At many of those properties, the hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.