Consumer Complaint Specialist

Colgate; São Bernardo do Campo; Vor Ort; BRL 120.000 - 180.000; Vollzeit

Zusammenfassung

Colgate-Palmolive in Sao Bernardo do Campo, Brazil, is seeking a Consumer Complaint Specialist to manage consumer complaints and OSQ programs, ensuring timely responses and adherence to global procedures. The role requires a Bachelor's degree, advanced English, knowledge of quality guidelines, and familiarity with SAP; strong Excel/PowerPoint skills are desired.

Join a global leader committed to inclusion and continuous improvement, with opportunities to contribute to product quality and

Qualifikationen

• Bachelor's degree (Postgraduate/Specialization desirable).
• Advanced English language proficiency required.
• Knowledge of key Quality guidelines and standards.

Aufgaben

• Consumer Complaints & OSQ Management: handle Consumer Complaints and On Shelf Quality programs, ensuring actions deliver quality improvements.
• Workflow & Investigation Coordination: manage complaint system activities, assignments, sample analysis, timely closures, and training for stakeholders.
• Data Validation & Financial/Trend Analysis: validate data, evaluate trends/KPIs, generate local/regional reports, and monitor alert limits.
• Quality Alerts & Continuous Improvement: generate alerts, coordinate action plans, and support improvement projects and audits.

Kenntnisse

Advanced English

Quality guidelines knowledge

Computer skills

Ausbildung

Bachelor's degree

Tools

SAP

Jobbeschreibung

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Consumer Complaint Specialist

Travel Required?: No Travel

Posting Start Date: 13/10/2026

On-site

No Relocation Assistance Offered

Job Number#176451 - Sao Bernardo do Campo, Sao Paulo, Brazil

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Position: Consumer Complaint Specialist

Role Summary

Main Responsibilities

Consumer Complaints & OSQ Management: Responsible for Consumer Complaints and On Shelf Quality (OSQ) programs, focused on actions to deliver Exceptional Quality and Perceptible Superiority to consumers, implementing Global procedures and reviewing local regulatory needs.

Workflow & Investigation Coordination: Coordinate Consumer Complaints system activities, ensuring workflow, resource management, investigation assignment, sample analysis, timely complaint closure and response, sample management, reporting, and providing necessary training to stakeholders.

Data Validation & Financial/Trend Analysis: Complete and validate quality information in the Consumer Complaints System, critically evaluating data integrity, trends, KPIs, and generating Local and Regional reports and charts, as well as calculating and evaluating alert limits.

Quality Alerts & Continuous Improvement: Generate quality alerts/notifications, analyze proposed action plans, monitor execution for Quality compliance, and propose/coordinate continuous improvement groups to reduce complaints or OSQ issues, supporting FTG and Operational Excellence projects.

Quality Systems, Audits & Training: Support GMP, Annual Product Review, Product Launch, and post-launch reviews, participate in internal audit programs, host external auditors for Consumer Complaints, and conduct presentations on program status and action plans.

Required Qualifications

Education: Education: Bachelor's degree (Postgraduate/Specialization is desirable).

Advanced English

Knowledge of key Quality guidelines and standards

Good computer skills (spreadsheets, presentations, and word processors)

Other Desirable Requirements

Desirable knowledge of customer complaint management systems

Desirable knowledge of SAP system

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.