Consumer Complaint Specialist

Colgate Palmolive; São Bernardo do Campo; On-site; BRL 60,000 - 90,000; Full time

Job summary

Colgate-Palmolive is seeking a Consumer Complaint Specialist in Anchieta, Sao Bernardo do Campo, SP, Brazil. The role focuses on managing consumer complaints and OSQ programs, ensuring adherence to global procedures while meeting local regulatory needs.

You will coordinate investigations, analyze data, validate quality information, and support continuous improvement initiatives across the organization.

Qualifications

• Bachelor's degree required; postgraduate/specialization desirable.
• Advanced English required.
• Knowledge of key quality guidelines and standards.
• Proficient with spreadsheets, presentations, and word processing.

Responsibilities

• Consumer Complaints & OSQ management: deliver actions to ensure exceptional quality and perceptible superiority to consumers.
• Coordinate workflow, investigation assignment, sample analysis, timely closure and reporting.
• Validate data quality, trends, KPIs, and generate local/regional reports and charts.

Skills

Advanced English

Quality standards

Good computer skills

Education

Bachelor's degree

Postgraduate/Specialization desirable

Tools

SAP system

Job description

No Relocation Assistance Offered

Job Number #176451 - Sao Bernardo do Campo, Sao Paulo, Brazil

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Position: Consumer Complaint Specialist

Job Location:

Anchieta, Sao Bernardo do Campo, SP, BRA

Main Responsibilities

• Consumer Complaints & OSQ Management: Responsible for Consumer Complaints and On Shelf Quality (OSQ) programs, focused on actions to deliver Exceptional Quality and Perceptible Superiority to consumers, implementing Global procedures and reviewing local regulatory needs.
• Workflow & Investigation Coordination: Coordinate Consumer Complaints system activities, ensuring workflow, resource management, investigation assignment, sample analysis, timely complaint closure and response, sample management, reporting, and providing necessary training to stakeholders.
• Data Validation & Financial/Trend Analysis: Complete and validate quality information in the Consumer Complaints System, critically evaluating data integrity, trends, KPIs, and generating Local and Regional reports and charts, as well as calculating and evaluating alert limits.
• Quality Alerts & Continuous Improvement: Generate quality alerts/notifications, analyze proposed action plans, monitor execution for Quality compliance, and propose/coordinate continuous improvement groups to reduce complaints or OSQ issues, supporting FTG and Operational Excellence projects.
• Quality Systems, Audits & Training: Support GMP, Annual Product Review, Product Launch, and post-launch reviews, participate in internal audit programs, host external auditors for Consumer Complaints, and conduct presentations on program status and action plans.

Required Qualifications

• Education: Bachelor's degree (Postgraduate/Specialization is desirable).
• Advanced English
• Knowledge of key Quality guidelines and standards
• Good computer skills (spreadsheets, presentations, and word processors)

Other Desirable Requirements

• Post-graduate degree
• Desirable knowledge of customer complaint management systems
• Desirable knowledge of SAP system

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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