Consultor(a) de Pós-Vendas | Porto Alegre

Unifique; Porto Alegre; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A Unifique busca um(a) Consultor(a) de Pós-Vendas para atuar em Porto Alegre. O profissional será responsável por garantir a satisfação dos clientes, oferecendo suporte personalizado e identificando oportunidades de vendas adicionais. É uma posição presencial que exige habilidades em vendas, comunicação e um diploma relevante.

Serviços

Plano de Saúde

Seguro Dental

Parceria Farmacêutica

Seguro de Vida

Vale Transporte

Vale Alimentação

Assistência Educacional

Internet Grátis

Assistência para Material Escolar

Assistência à Gestantes

Programa de Recompensas Unifique (PPR)

Bônus de Antiguidade

Suporte Psicológico

Assistência para Creche

Presente de Aniversário

Uniformes e Equipamentos

Descontos em Parcerias

Qualificações

• Experiência em vendas externas e negociação é essencial.
• Habilidades de comunicação e adaptabilidade são valorizadas.
• Possuir CNH válida é um requisito.

Responsabilidades

• Acompanhar clientes após vendas para garantir satisfação.
• Fornecer suporte técnico e comercial.
• Identificar oportunidades de upselling e cross-selling.

Conhecimentos

Experiência em vendas externas e negociação

Boas habilidades de comunicação

Flexibilidade e adaptabilidade

Mentalidade inovadora

Proficiência em Microsoft Office

Formação académica

Ensino superior ou técnico em Administração, Processos Empresariais, Gestão Comercial ou áreas relacionadas

Descrição da oferta de emprego

Join to apply for the Consultor(a) de Pós-Vendas | Porto Alegre role at Unifique.

Our team is composed of passionate professionals dedicated to understanding each client's needs and providing the best solutions to keep them connected to what they love. We handle adjustments like plan changes and account updates, always focusing on a positive experience.

If you identify with this description and believe you can contribute, send your resume! Your mission will be to ensure customer satisfaction and loyalty by providing efficient support and personalized solutions in post-sales. Come be part of this incredible team!

This and other advertised positions are available for PcD.

Responsibilities and duties

1. Follow up with clients after sales to ensure satisfaction and loyalty;
2. Support, consolidate, and adjust client billing when necessary;
3. Support, escalate, and handle technical calls;
4. Work across all post-sales areas to ensure the success of the customer journey within Unifique;
5. Provide technical and commercial support to resolve doubts or issues;
6. Identify upselling and cross-selling opportunities, promoting additional solutions that meet client needs;
7. Proactively resolve complaints and improve the customer experience;
8. Maintain ongoing relationships with clients, reinforcing partnership and trust;
9. Monitor satisfaction indicators and propose improvement actions;
10. Collaborate with internal teams to ensure efficient delivery of services or products;
11. Attend to clients in person, by phone, email, and across all social media used by the company;
12. Build trust-based relationships to foster loyalty among existing clients;
13. Clarify doubts about Data Center solutions;
14. Assist with client portfolio activities;
15. Monitor the sending of gifts and greetings on special dates;
16. Enter information into the company's CRM systems;
17. Update information in the company's ERP systems;
18. Attend external visits, possibly driving own or company vehicle within contractual agreements.

Requirements and qualifications

Skills:

• Experience in outside sales and negotiation;
• Good communication skills;
• Flexibility and adaptability to business, people, and processes;
• Innovation mindset;
• Proficiency in Microsoft Office.

Education:

Higher education or technical degree in Administration, Business Processes, Commercial Management, or related areas.

Requirement: Possess a valid driver’s license (CNH).

Additional information

Working hours: 08:00 to 12:00 and 13:12 to 18:00, Monday to Friday.

This is a presencial opportunity in Porto Alegre/RS.

Benefits

• Health Plan
• Dental Insurance
• Pharmacy Partnership
• Life Insurance
• Transport Voucher
• Meal Voucher
• Education Assistance
• Free Internet
• School Supplies Assistance
• Pregnancy Assistance
• Unifique Reward Program (PPR)
• Seniority Bonus
• Psychological Support
• Daycare Assistance
• Support for Employees with Disabilities
• Birthday Present
• Uniforms and Equipment
• Partnership Discounts