Club Experience Officer Brazil

Rotary International; São Paulo; In loco; BRL 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Rotary International in São Paulo, Brazil seeks a Regional Member Experience Manager to strengthen the club experience across the Americas. You will liaise with district governors, club presidents, and RI leaders to drive member engagement and leadership development.

You will train zone and district volunteers, advising on governance, policy matters, and culture-building while expanding Rotary's reach and stewardship of member participation.

Competenze

• Minimum of three years of experience in member associations or volunteer management.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent oral and written communication and public speaking.
• Strong interpersonal skills and professional demeanor.
• Willingness to travel for in-person events.
• Fluency in a second language is a plus.

Mansioni

• Inform goals and strategies to enhance club culture and member experience.
• Prepare and disseminate reports to volunteer leadership to activate and monitor activities.
• Advise on strategy for new club formation including Rotary, Rotaract, Interact.
• Guide regional leaders on governance, board decisions, and policies.
• Represent Rotary International at events and establish international relationships.
• Travel domestically and internationally to support programs and events.

Conoscenze

Member engagement

Stakeholder relations

Public speaking

Promotional writing

Interpersonal skills

Microsoft Office

Strumenti

Microsoft Office

Descrizione del lavoro

Location: São Paulo, SP, Brazil

Job Id:1766

# of Openings:1

Area: Member Experience Americas

Reports to: Supervisor of Membership Growth & Experience Latin America

*This position will have the same hybrid work arrangement currently in place at the Brazil Office

Organization Overview

Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary’s clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visithttp://www.rotary.org .

Rotary’s Commitment to Belonging

At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change.

Overview

This position is a vital member of the Member Experience team who is responsible for supporting and strengthening the club experience in a defined geographic territory. You serve as the primary liaison to district governors, assistant governors and club presidents, and in collaboration with Rotary International directors and other senior and regional Rotary leaders, support club and district operations and leadership development strategies.

You help guide, train, and manage zone , district , and club-level volunteers with innovative ideas and resources to support and strengthen clubs, deliver a valuable club experience, and foster member engagement and retention. In addition, you are a trusted advisor to club, district and regional volunteer leaders on governance and policy matters, and positive culture-building.

Your contribution will serve to expand our reach and enhance participant engagement, both strategic priorities of Rotary International.

You Will Have

• A minimum of three years of experience in member associations, volunteer management, development or a related field (i.e., sales/marketing, public relations, non-profit management); prior volunteer management or Rotary experience strongly preferred.
• Familiarity with personal computers and database applications required, including advanced experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong inter-personal skills and a professional demeanor, and proven ability in oral and written communications, including public speaking and promotional writing.
• Emotional intelligence and relentless commitment to customer service.
• Ability to interact with high-level international business leaders and volunteers in their respective language and in a culturally sensitive manner.
• Ability to travel and support in-person events.
• Demonstrated ability to be a self-starter, proactively schedule and manage time, and handle multiple tasks and projects in order to reach goals in a timely fashion.
• Comfort with qualitative and quantitative evaluation.
• Fluency in second language, a plus.

You Are Good At

• Building strong working relationships with volunteers and colleagues at all levels.
• Working collaboratively with colleagues in a remote team environment.
• Professional writing, public speaking, and promotional marketing.
• Adult learning facilitation.
• Showing attention to detail.
• Managing sensitive and confidential issues with discretion and professionalism.

You Will Be Responsible For

Regional Expertise, Strategy and Analysis

• Utilizing regional knowledge, field experience, and a change management mindset to inform goals, strategies, projects, and events to enhance club culture and member experience.
• Helping prepare, analyze, and disseminate reports to volunteer leadership to help activate, monitor, and manage activities within assigned territory.
• Advising on strategy for new club formation including Rotary, Rotaract, Interact and Rotary Community Corps.
• Creating and maintaining a knowledge management plan for your region, identifying strengths, successes, challenges, and opportunities; use to provide guidance and counsel to senior and regional leaders.

Leadership Development and Operations

• Contributing to the development and implementation of strategies to promote, support, and grow Rotary and Rotaract clubs, and strengthen club and district leadership development skills.
• Supporting all activities related to new club chartering and nurturing.
• Advising regional and district leadership on offering new member orientations, conducting club assessments and member satisfaction surveys, and other activities to assess and enhance club culture, the club experience, member engagement and retention.
• Facilitating learning and providing expertise and counsel to club, district, and zone leaders on all aspects of club and district operations, constitutional documents, board decisions, and organization policies related to building a positive culture and deepening connections to our shared values.
• Identifying and championing opportunities for business process improvements to innovate the club experience, enhance member and participant engagements, and create efficiencies within club and district operations.
• Representing Rotary International at Rotary-sponsored and non-Rotary events as assigned.
• Domestic and international travel to build relationships with members, club and district leaders, and senior leaders.

Volunteer Management and Support

• Serving as primary support for club leaders by providing advice regarding finances, suspensions and terminations, changes of name and locality, club incorporations, club foundations, officer election procedures, new club officer reporting, milestone acknowledgements, Rotary name and emblem guidelines, and other RI constitutional and Board policy matters.
• Supporting district governor selection, budget, communications, and learning events
• Identifying club creation, member engagement and brand champions to help advance Rotary’s strategic priorities.
• Ensuring proper club and district use of Rotary’s brand and marks.
• Providing public image support to clubs and districts, including assistance in creating brand compliant logos, project names, domains, and other materials.
• Supporting regional Rotaract MDIO leadership in assigned territory.
• Supporting non-districted clubs and appointed representatives.

Governance and Finance

• Providing guidance and support in the preparation, implementation and reporting obligations for the annual governor funding budgets, including conducting annual surveys and evaluations to assess budgetary needs and usage, authorizing issuance of payments, ensuring accurate and timely receipt of funds, and confirming reporting requirements are met.
• Providing expertise and counsel to club, district, and zone leaders on constitutional documents, organization policies, and board decisions based on your knowledge of regional culture
• Advising on issues involving club and district leadership and operations, elections, and branding or licensing.
• Advising on policies and procedures for issue resolution and escalating if necessary.
• Providing advice and support to club and district leaders as requested based on expert knowledge of Rotary policy and regional culture. Evaluates requests for exceptions to policies and guidelines.

Leadership Attributes

• Engagement: Foster relationships by hearing, recognizing, and valuing others.
• Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
• Collaboration: Builds partnerships and works jointly with others to meet shared objectives.
• Presence: Demonstrate composure and confidence.
• Innovation: Move Rotary beyond traditional ways of thinking.

Why work for Rotary?

• Healthcare and dental plan
• Life Insurance

Please note:

• Rotary does not provide VISA sponsorship or relocation assistance.