Clinical Advisor & Qv Support Nurse Ii

Hollister; São Paulo; On-site; BRL 90,000 - 150,000; Full time

Job summary

Hollister Sao Paulo is seeking a Clinical Education Specialist to provide evidence-based clinical guidance and patient-centered support through the QualiVida Program. You will educate healthcare professionals, patients, and caregivers while collaborating with Sales, Marketing, and Clinical Education teams.

The role emphasizes building relationships with clinicians and distributors, delivering trainings, and contributing to program initiatives in a dynamic healthcare setting.

Qualifications

• Clinical education role experience or equivalent.
• Strong training delivery and presentation capabilities.
• Proven ability to communicate medical information to diverse audiences.

Responsibilities

• Provide clinical support and guidance to patients, caregivers, and healthcare professionals regarding Hollister products.
• Deliver educational programs, training sessions, workshops, and presentations for healthcare professionals and internal teams.
• Support Clinical Education initiatives and programs.
• Follow up with patients through the QualiVida Program to ensure continuity of support and satisfaction.
• Respond to clinical inquiries via QualiVida channels (phone, email, digital).
• Collaborate with Sales, Marketing, Customer Service, and Clinical Education teams to meet customer needs.
• Develop, review, and adapt educational, promotional, and clinical materials.
• Report customer insights, market trends, and patient needs to support planning.
• Support events, congresses, advisory boards, workshops, and educational meetings.
• Participate in product evaluations and evidence-generation activities.
• Maintain accurate records of interactions and activities.
• Ensure activities comply with policies, regulations, privacy standards.
• Prepare reports on patient support activities and KPIs.
• Support continuous improvement of workflows and customer experience within QualiVida.

Skills

Clinical education

Training delivery

Communication skills

CRM experience

Data analysis

Education

Bachelor’s Degree in Nursing

Postgraduate qualification in Stomatherapy

COREN registration

Tools

Salesforce

Microsoft Office

Job description

We Make Life More Rewarding and Dignified

Location: Sao Paulo

Department:

Summary

Responsible for providing clinical support and education to healthcare professionals, patients, and caregivers while also supporting the QualiVida Patient Support Program. Serves as a clinical resource for Hollister products, contributing to patient outcomes, customer satisfaction, educational initiatives, and business objectives through evidence-based clinical guidance and patient-centered support. (60% Clinical Support and 40% QualiVida Support).

Responsibilities

• Provide clinical support and guidance to patients, caregivers, and healthcare professionals regarding Hollister products.
• Deliver educational programs, training sessions, workshops, and presentations for healthcare professionals and internal teams.
• Support the development and implementation of Clinical Education initiatives and programs.
• Follow up with patients through the QualiVida Program, ensuring continuity of support and patient satisfaction.
• Respond to clinical inquiries received through QualiVida communication channels, including telephone, email, and digital platforms.
• Collaborate with Sales, Marketing, Customer Service, and Clinical Education teams to support strategic initiatives and customer needs.
• Support the development, review, and adaptation of educational, promotional, and clinical support materials.
• Identify and report customer insights, market trends, and patient needs to support business planning and innovation.
• Support events, congresses, advisory boards, workshops, and educational meetings.
• Participate in product evaluations, pilot projects, and clinical evidence-generation activities, when applicable.
• Maintain accurate records of customer interactions, patient support activities, and educational activities.
• Ensure activities comply with company policies, professional regulations, privacy requirements, and standards applicable to the healthcare sector.
• Prepare reports related to patient support activities, educational programs, and key performance indicators.
• Support continuous improvement initiatives for workflows, processes, and the customer experience within the QualiVida Program.

Essential Functions of the Role

• Build and maintain strong relationships with clinicians, distributors, and retail partners.
• Conduct in-service training and product demonstrations.
• Use CRM tools (e.g., Salesforce) and Microsoft Office to manage communications and reporting.
• Travel frequently within the assigned territory (30ÃÂÃÂ50%), including overnight and occasional weekend travel.
• Conduct on-site visits to healthcare facilities, retail locations, and customer offices.
• Adhere to company policies, healthcare regulations, and ethical standards.
• Maintain accurate documentation and timely reporting.
• Must be able to drive and sit for extended periods during travel.

Education & Work Requirements

• Associate's Degree with 4-6 years of related experience
• Bachelor's Degree with 2-5 years of related experience

Education & Work Preferences

• Bachelor’s degree in Nursing.
• Active professional registration with COREN.
• Postgraduate qualification in Stomatherapy.
• Knowledge of ostomy and urinary continence care.
• Ability to assess patient needs and provide evidence-based clinical guidance.
• Strong presentation, training facilitation, and educational content development skills.
• Strong verbal and written communication skills.
• Ability to build relationships with healthcare professionals, patients, and internal stakeholders.
• Proficiency in Microsoft Office tools and CRM systems.
• Skills in data analysis, report preparation, project management, and organization.
• Ability to work independently and collaboratively in cross-functional teams.
• Ability to maintain confidentiality and communicate discreetly and professionally.

Competencies

• Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
• Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
• Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.
• Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
• Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.