Client Success Technical Manager (Brasil)

Fever España; Brasil; Híbrido; BRL 134 000 - 201 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discount on Fever events

Amil health & dental insurance

Swile Meal Card

Swile Mobility

Wellhub gym membership

Hybrid work in São Paulo (3 days on‑s​

Resumo da oferta

Fever seeks a Client Success Technical Manager to join our Business department in Brazil. You will own a portfolio of client accounts, serving as the main contact and trusted advisor to maximize value from the Onebox platform.

You will guide customers from onboarding through ongoing optimization, working with Sales, Product, and Tech to ensure a seamless, proactive experience that drives retention and expansion.

Qualificações

• Experience in customer support, ideally in a SaaS environment.
• Hands-on troubleshooting of technical issues.
• Fluent in Portuguese and English (written and spoken); Spanish is a plus.
• Confident working cross‑functionally with internal teams.
• Valid driver’s license for occasional on-site support.
• Knowledge of ticketing industry is a big plus.

Responsabilidades

• Be the go-to person for clients for technical support, platform usage, and troubleshooting.
• Manage daily client requests, from incident resolution to platform configuration and data exports.
• Provide onboarding, training, and ongoing support to help clients maximize the platform.
• Collaborate with Sales, Tech, Product, and Design to ensure a seamless client experience.
• Support on-site operations during live events when needed.
• Drive customer satisfaction and identify opportunities for improvement.

Conhecimentos

Customer support

Troubleshooting

Cross-functional collaboration

Portuguese & English

Spanish language

Driver's license

Ticketing knowledge

Descrição da oferta de emprego

Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands‑on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

Where Innovation Meets Entertainment

We are a leading provider of end‑to‑end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real‑time validation at the venue.

Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.

If you love cutting‑edge technology, problem‑solving, and scalable systems, this is your place.

Your Mission

We are looking for a Client Success Technical Manager to join our Business department, reporting directly to our COO.

You will take ownership of a portfolio of client accounts, acting as their main point of contact and trusted advisor. Your mission will be to build strong, long‑term relationships, ensuring clients achieve maximum value from the Onebox platform and identifying opportunities for growth.

You will guide customers through every stage of their journey — from onboarding to ongoing optimization — managing their needs proactively and strategically. Working hand‑in‑hand with Sales, Product, and Tech teams, you will ensure a seamless client experience while driving retention and account expansion.

About the role:

• Be the go‑to person for clients when it comes to technical support, platform usage, and troubleshooting
• Manage daily client requests, from incident resolution to platform configuration and data exports
• Provide onboarding, training, and ongoing support to help clients get the most out of our ticketing platform
• Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
• Support on‑site operations during live events when needed
• Play a key role in driving customer satisfaction and identifying opportunities for improvement

About you:

• Experience in customer support, ideally in a SaaS environment
• Confident troubleshooting technical issues with a hands‑on mindset
• Fluent in Portuguese and English (written and spoken). Spanish is a plus
• Tech‑savvy, detail‑oriented, and focused on client experience
• Comfortable working cross‑functionally with internal teams
• Valid driver’s license for occasional on‑site support
• Knowledge of ticketing industry is a big plus
• Bonus: knowledge of networks or event tech

Your benefits & perks:

• 40% discount on all Fever events and experiences + free Candlelight voucher.
• Private health, life & dental insurance: Amil coverage 100% paid by Fever.
• Swile Meal Card: R$900 monthly for food and dining, 100% paid by Fever.
• Swile Mobility: R$280 monthly allowance for seamless commuting and transportation.
• Wellhub membership for gym and wellness access: paid by Fever up to the Silver plan.
• Hybrid work setup: flexibility of working from home while being based in our São Paulo office, with a minimum of 3 days per week on‑site.
• Language learning support: English and Spanish lessons.
• Dynamic international team: a young, talented group creating a great work environment

Want to know more about us? Check out our website www.oneboxtds.com to learn more about us.

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice