Client Success Manager (Podcast Company)

Growth Troops; Rio de Janeiro; Teletrabalho; USD 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative company is seeking a proactive Client Success Manager to enhance client relationships in the podcast industry. This role involves managing client accounts, ensuring satisfaction, and delivering tailored support. You will utilize tools like HubSpot to streamline processes and foster communication while collaborating with cross-functional teams. If you thrive in a dynamic environment and have a knack for relationship-building, this position offers a fantastic opportunity to grow in a supportive and engaging atmosphere. Join a team dedicated to excellence and client success!

Qualificações

• 2-4 years experience in customer experience or account management.
• Strong knowledge of HubSpot and digital tools for client engagement.

Responsabilidades

• Act as primary relationship owner for client accounts.
• Build long-term client relationships and manage expectations.
• Utilize HubSpot for task management and client interaction.

Conhecimentos

Customer Experience Management

Relationship Building

Communication Skills

Problem Solving

Attention to Detail

Formação académica

Bachelor's Degree

Ferramentas

HubSpot

Slack

Calendly

Zapier

Descrição da oferta de emprego

Client Success Manager (Podcast Company)

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Job Details

Location: Remote (must work U.S. Eastern Time, Mon–Fri, 9AM–6PM EST)

Position Type: Full-Time

Reports To: Executive Leadership

Overview

The Client Success Manager plays a critical role in managing the end-to-end client experience for a fast-growing podcast production and distribution service tailored to B2B service providers. This role demands a proactive, personable, and organized professional who excels in relationship-building, communication, and operational follow-through. Responsible for serving as the primary point of contact for clients, the Client Success Manager ensures expectations are exceeded, solutions are delivered on time, and satisfaction is maintained throughout the client lifecycle. This person should be skilled in managing tech-enabled services and capable of addressing concerns with both tact and clarity, ensuring mutual accountability across internal and client teams.

Key Responsibilities

• Act as the primary relationship owner for client accounts, maintaining clear, respectful, and timely communication at all stages of the engagement.
• Build long-term client relationships by understanding strategic objectives, translating needs into service actions, and customizing support accordingly.
• Proactively identify and resolve issues, manage expectations, and provide clarity and structure to both internal stakeholders and clients.
• Utilize HubSpot CRM (or similar platforms) for task management, automation tracking, and client interaction documentation.
• Create client-facing support materials including onboarding guides, walkthrough videos, SOPs, and email newsletters.
• Lead the onboarding process with clarity, structure, and supporting visuals to ensure clients are successful early in the lifecycle.
• Monitor client satisfaction and feedback, flag risk areas, and propose solutions to enhance the overall experience.
• Collaborate cross-functionally with production, operations, and strategy teams to ensure deliverables align with client goals and timelines.
• Communicate respectfully and firmly with internal team members and clients to keep accountability and outcomes on track.
• Collect client testimonials, track successful case outcomes, and develop referral and advocacy pipelines.

Qualifications

• 2–4 years of experience in customer experience, coaching, consulting, or account management.
• Strong working knowledge of HubSpot or Go High Level, along with Slack, Calendly, and preferably Zapier.
• High comfort level with digital tools and process automation to enhance client engagement and internal efficiency.
• Ability to manage multiple client accounts simultaneously without compromising service quality.
• Strong written and verbal English communication skills, with a confident and positive tone.
• Attention to detail and structured, process-oriented thinking.
• Extroverted and naturally client-facing personality, comfortable speaking on video or in client briefings.
• Bonus: Familiarity with podcast production, content marketing, or B2B services.

Additional Details

Seniority level: Entry level

Employment type: Contract

Job function: Other

Industry: Operations Consulting

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