Client Operations Specialist

Kaizen Gaming Group; São Paulo; Híbrido; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

Join a dynamic and diverse team at an industry-leading GameTech company as a Client Operations Specialist. In this pivotal role, you'll oversee operational processes related to payments, fraud prevention, and KYC within the fast-paced online betting industry. Your expertise will enhance client satisfaction and operational excellence, making a significant impact on the team's success. With a hybrid work model and a focus on employee well-being, this is an exciting opportunity to grow in a collaborative environment where your contributions are valued. If you thrive in a challenging yet rewarding setting, this role is perfect for you.

Serviços

Commuting Allowance

Multi-Sport Card

Private Health Insurance

Qualificações

• 5+ years in Payments, Fraud, KYC, or operations management in online betting or fintech.
• Strong communication and problem-solving abilities in high-pressure environments.

Responsabilidades

• Manage daily operations and escalations in Payments, Fraud Prevention, and KYC.
• Collaborate with teams to ensure timely resolution of client-related issues.

Conhecimentos

Payments Management

Fraud Prevention

KYC Processes

Problem Solving

Communication Skills

Analytical Thinking

Multitasking

Formação académica

Bachelor's Degree in Business Administration

Equivalent Experience in Engineering

Ferramentas

Power BI

Descrição da oferta de emprego

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2,700 Kaizeners, from 40+ nationalities spreading across 3 continents. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let's start with the role

As a Client Operations Specialist, you will play a key role in ensuring the efficiency and effectiveness of our client operations (Payments, Fraud Prevention, and KYC) within the dynamic environment of the online betting and gaming industry. Your primary responsibility will be to manage day-to-day operational processes, handle escalations, and support internal teams to enhance overall client satisfaction and operational excellence.

Responsibilities:

As a Client Operations Specialist, your typical day begins by reviewing open escalations related to payments, fraud prevention, and KYC processes. You'll assess each case, prioritize based on urgency and complexity, and collaborate closely with internal teams—such as Customer Support, Risk Management, and Compliance—to ensure timely and effective resolution.

Throughout the day, you'll act as a critical point of contact for handling operational escalations, providing guidance to internal teams and clarifying procedures to address client-related issues effectively. You'll proactively monitor ongoing operational processes, identify bottlenecks or recurring problems, and propose improvements to enhance overall efficiency.

In addition, you'll maintain accurate documentation of escalations, resolutions, and operational decisions, ensuring clarity and compliance across the team. You will also support ad-hoc activities and special projects within Client Operations, contributing your expertise to streamline workflows and improve operational performance.

What you will bring:

• Bachelor's degree or equivalent experience in Business Administration, Engineering, or related field.
• At least 5 years of experience in Payments and Fraud, KYC, and operations management, or a related role within the online betting/gambling industry (preferred) or fintech.
• Strong communication and interpersonal skills, with proficiency in written and spoken English.
• Excellent problem-solving and decision-making abilities.
• Ability to multitask effectively in a high-pressure environment.
• Familiarity with betting platforms, payment systems, and KYC processes.
• A strong understanding of customer experience principles and best practices.
• Flexible schedule availability (including weekends and holidays), as operational demands require.
• Logical thinking and analytical mindset.
• Experience in data extraction and analysis.
• Advanced knowledge of Power BI.

Location: Hybrid way of working with commuting allowance, multi-sport card, and private health insurance for you & your family.

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