Client Onboarding Associate - KYC Quality Control team

JPMorganChase; Buenos Aires; Híbrido; BRL 70 000 - 90 000; Tempo integral

Resumo da oferta

JPMorganChase is seeking a Client Onboarding Associate in Brazil, Espírito Santo. This role will involve conducting due diligence reviews on clients according to AML/KYC standards. You will engage with various teams and address compliance issues while ensuring efficiency in your daily activities.

Ideal candidates should possess strong communication skills, a degree or related experience, and have familiarity with AML/KYC practices.

The position supports a hybrid work model, with a commitment to diversity and inclusion within the workplace.

Qualificações

• Minimum one to three years of customer service or operations experience.
• Fluent English is mandatory, both written and verbally.
• Experience with AML/KYC and Investment Banking is a plus.

Responsabilidades

• Perform review of client profiles for AML/KYC compliance.
• Identify and control risk to prevent fraudulent behavior.
• Support the team with process-related queries.

Conhecimentos

Excellent communication skills

Strong prioritization skills

Problem-solving skills

Proficient in tools like Alteryx, Tableau

Formação académica

College degree or equivalent work experience

Ferramentas

Microsoft Office Suite (Word, Excel, PowerPoint)

Alteryx

Tableau

UiPath

Descrição da oferta de emprego

Job Description

As part of the Quality Control team, you will be a key part of the CB business ensuring a comprehensive due diligent review is completed for new and existing clients in accordance with AML/KYC standards. As a Client Onboarding Associate, you will report to a KYC Associate or KYC Manager.

Core Responsibilities

• Performing the review of client profiles, checking for consistency of the whole Lifecycle based on legal and commercial documents, to understand client’s activity, structure, and associated risks
• Obtain a general understanding of and execute AML (Anti money laundering) policies and internal procedures, in accordance with local and global principles.
• Resolve issues by identifying underlying or hidden problems and patterns
• Build knowledge of procedures, systems, products and services
• Foster partnerships with other supporting areas such as Legal, Compliance, Internal Controls, Technology, Client Services, including Global Client Onboarding teams
• Identify and control risk to prevent fraudulent account behavior and potential fraud exposure
• Prioritize daily workload to maximize productivity utilizing time management and organizational skills
• Follow all established policies, procedures and practices
• Oversea queue management
• Support the team with process related queries whilst owning own productivity & quality metrics
• Project a confident and professional presence to all the extended teams we work with
• Work independently with supervision and elevate complex issues as necessary to resolve issues in a timely manner

Daily activities will include, but are not limited, to reviewing client profiles. Additionally, you will be expected, over time, to get involved with other activities being run within the team or within the BACC corporate center. Also, we currently operate in the hybrid work model i.e. three days in the office and two days work from home. However, in 2026 we will be return to the office full time (company directed).

Experience

• Excellent communication skills both written and verbal
• Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
• Highly organized, proactive and motivated with strong prioritization skills, innovation and problem-solving skills
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
• Sense of urgency/ability to work well under pressure and tight deadlines
• Demonstrates flexibility and willingness to accept new assignments and challenges in a rapidly changing environment, as well as handling multiple tasks and changing priorities on a daily basis
• Knowledge of tools such as Alteryx, Tableau, BI, UiPath, will be considered an asset.

Required Experience

• College degree preferred, or equivalent work experience
• Preferred minimum of one to three years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industry
• Proficient PC skills including Word, Excel and PowerPoint
• Fluent English is mandatory, both written and verbally.
• Previous experience with AML/KYC, Investment Banking, is a plus but it´s not an exclusive requirement.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.