Change Management, Communications and Training Manager

Bunge Iberica SA; Gaspar; Híbrido; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Bunge invites applications for the Change Management, Communications and Training Manager role. You will lead change efforts for strategic Business Technology projects, develop impact analyses, and craft training and communication plans to maximize adoption while minimizing disruption.

The role emphasizes user-centric design, stakeholder engagement, and leadership in a hybrid work environment that blends in-office and remote collaboration. A strong background in BT change management is required.

Qualificações

• Bachelor's degree in Organizational Change Management, Business Administration, Organizational Development, Human Resources, Communications, Education, or related field.
• 6+ years of demonstrated experience in Change Management, with track record of implementing technology changes within large organizations.
• Experience in analyzing, designing, and improving BT operating models is desirable.
• Prosci Change Management, Lean Change Management, or CCMP certification preferred.

Responsabilidades

• Lead Change Leadership for strategic BT projects from initiation to completion.
• Conduct impact analyses and develop mitigation strategies.
• Design and deliver training programs and materials for end-users.
• Develop comprehensive communication plans to engage employees at all levels.
• Identify and engage key stakeholders and maintain strong relationships.
• Apply user research methodologies and design thinking to create user-centric solutions.
• Develop user personas and storytelling-based campaigns to drive adoption.

Conhecimentos

Change management

Communication

Leadership

Stakeholder management

User research

Design thinking

Marketing principles

Data analysis

Formação académica

Bachelor's degree in Organizational Change Management or related field

Ferramentas

Prosci Change Management

CCMP certification

Graphic design/ video tools

Descrição da oferta de emprego

Change Management, Communications and Training Manager

Bunge has an exciting opportunity available for Change Management, Communications and Training Manager. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology, and talent to accomplish our purpose in a better, faster, and simpler way. Bunge is committed to operating and thriving in the digital world – creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.

At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in-office and remote work.

Most importantly, in all we do we live our values:

• Act as One Team by fostering inclusion, collaboration, and respect
• Drive for Excellence by being agile, innovative, and efficient
• Do What's Right by acting safely, ethically, and sustainably

Overview:

The Change Management, Communications, and Training Manager demonstrates a high level of professionalism, prioritizing the successful implementation and adoption of BT changes within the organization, while continuously evaluating and improving the BT operating model to ensure it aligns with Bunge's overall business objectives. Responsibilities include leading and overseeing BT change management processes, conducting impact analyses, and developing communication and training plans to minimize disruption and maximize the benefits of BT initiatives. Additionally, this role actively analyzes Bunge’s existing BT operating models, identifies areas for optimization, and recommends improvements to enhance efficiency, effectiveness, and agility in BT service delivery.

Essential Functions

Main Accountabilities

• Change Leadership: Lead change management efforts for strategic Business Technology projects from initiation to completion. Develop and champion a clear change vision and strategy to drive successful adoption. Assess organizational readiness for change and develop mitigation plans for potential resistance.
• Change Impact Assessment and Readiness: Identify, analyze, and document the people, process, technology, and organizational impacts associated with Business Technology initiatives. Partner with the business, Human Resources (HR), and Business Technology (BT) teams to assess the scope and severity of change, identify potential risks and barriers to adoption, and develop mitigation strategies. Establish impact-based change plans that support organizational readiness and successful business outcomes.
• Training and Development: Collaborate with subject matter experts to design and deliver training programs tailored to end-users. Create user-friendly training materials, manuals, and resources to support skill development. Measure the effectiveness of training initiatives and make continuous improvements.
• Communication and Engagement: Develop comprehensive communication plans that engage employees at all levels. Craft persuasive and informative messages to promote understanding and enthusiasm for change. Maintain feedback loops to gather insights and adjust communication strategies accordingly.
• Stakeholder Management: Identify and analyze key stakeholders, their interests, and concerns. Develop and execute strategies for engaging stakeholders throughout the change process. Foster strong relationships with stakeholders to build trust and support for Business Technology initiatives.
• User Research and Design Thinking: Leverage user research methodologies to gain insights into user needs and preferences. Apply design thinking principles to create user-centric solutions that enhance the change experience. Use data-driven approaches to refine strategies based on user feedback.
• Personas, Storytelling, and Marketing Principles: Develop user personas to inform tailored change strategies. Utilize storytelling techniques to create compelling narratives that resonate with different user segments. Apply marketing principles to design engaging campaigns that drive user adoption

Impact/Dimensions

• Directly impact the successful implementation of BT projects and initiatives across Bunge's operations.
• Influences user adoption rates, minimizing disruption to business operations and maximizing the return on BT investments.
• Collaboration with multiple BT teams, business stakeholders, and external vendors, contributing to an efficient and effective BT operating model that supports Bunge's growth and strategic objectives.

Key Performance Indicators (KPIs)

• Change Readiness Score: Percentage of impacted stakeholders who demonstrate readiness for change based on readiness assessments, surveys, or stakeholder feedback.
• Training Effectiveness: Percentage of targeted users who successfully complete training and achieve established comprehension or proficiency targets.
• User Adoption Rate: Percentage of impacted users actively adopting and utilizing new technology, processes, or ways of working within established timeframes following deployment.
• Stakeholder Engagement and Communication Effectiveness: Achievement of communication and stakeholder engagement objectives as measured through participation rates, survey results, communication open rates, attendance, and feedback metrics.

Major Opportunities and Decisions

• Determine Change Management Strategy: Assess organizational impacts, stakeholder needs, and business objectives to develop and tailor change management strategies that maximize adoption and minimize disruption.
• Prioritize Change Interventions: Evaluate change readiness, adoption risks, and stakeholder feedback to determine the appropriate mix of communications, training, engagement, and reinforcement activities.
• Influence Stakeholder Alignment and Sponsorship: Partner with business, HR, and Business Technology leaders to drive alignment, secure sponsorship, and address resistance that may impact project success.
• Recommend Readiness and Adoption Actions: Analyze change metrics, impact assessments, and feedback data to identify risks, recommend corrective actions, and support go/no-go decisions for major project milestones.
• Strong Stakeholder Management Skills: Involves collaborating with individuals at various levels within the organization to drive consensus and ensure successful change adoption.

Management/Leadership

• Strong understanding of BT change management methodologies, best practices, and tools.
• Lead and guide the daily activities of a team of professionals, ensuring efficient execution of change management processes and operating model enhancements.
• Necessitates strong leadership skills to influence stakeholders, foster collaboration, and drive continuous improvement within the BT function.

Key Relationships, Stakeholders & Interfaces (External & Internal):

• Global Business Operations Leadership
• BT Project Teams
• Business Stakeholders
• External Vendors and Consultants

Knowledge and Technical Competencies

• Strong understanding of Organizational Change Management frameworks
• Demonstrated knowledge and experience in implementing BT change management processes and tools.
• Expertise in conducting impact analyses and developing mitigation strategies.
• Excellent communication and presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
• Ability to conduct data analysis, identify trends, and develop recommendations for improvement.
• Proven leadership skills, including the ability to motivate and manage teams, delegate effectively, and foster a collaborative work environment.

Education/Experience

• Bachelor's degree in Organizational Change Management, Business Administration, Organizational Development, Human Resources, Communications, Education, Business Administration or a related field. 6+ years of demonstrated experience in Change Management, with a proven track record of successfully implementing technology changes within complex organizations.
• Experience in analyzing, designing, and improving BT operating models is highly desirable.
• Prosci Change Management, Lean Change Management, or CCMP certification preferred
• Proven experience in change management, preferably in large complex technology initiatives
• Strong knowledge of change management methodologies and best practices.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in using tools and software for change management, management, graphic design, video, communication.
• Familiarity with user research, design thinking, and marketing principles.

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