CEP Product Owner & Business Analyst

Places for People; Tocantins; Sur place; BRL 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Pension with matched contributions up

Bonus scheme for colleagues at 2%

35 days holiday including bank hols

Healthcare cashback plan

Wellbeing support and EAP

Access to Our Place Rewards

Ongoing training and career progress

Recognition programmes (Star Awards)

Inclusion and wellbeing focus

Free Places Gyms membership

Life assurance and will-writing access

Résumé du poste

Places for People seeks a CEP Product Owner & Business Analyst to own the Customer Engagement Platform roadmap, aligning investments with customer, commercial and operational goals. You’ll work with CX, Commercial, Marketing, IT and Data teams to translate needs into clear requirements and drive delivery of engagement capabilities.

You’ll lead discovery, backlog prioritisation, customer journeys, messaging, segmentation and reporting, acting as the key business decision-maker for platform

Qualifications

• Experience in Product Ownership, Business Analysis or CRM Analysis for customer engagement platforms.
• Experience owning a product roadmap and backlog, translating needs into prioritised requirements.
• Experience writing user stories, process maps, functional specs and acceptance criteria.
• Experience managing stakeholders and suppliers during testing and adoption.
• Experience defining, measuring and reporting commercial, customer or data quality outcomes.
• DBS check required for this role.

Responsabilités

• Own the Customer Engagement Platform roadmap and backlog alignment with customer and operational objectives.
• Lead discovery workshops and translate business needs into clear, testable requirements.
• Define customer journeys, service messaging, segmentation, reporting and automation needs.
• Act as the business decision-maker for platform priorities and manage supplier relationships.
• Coordinate testing, business readiness, and measure value from acquisition, retention and engagement initiatives.
• Drive platform adoption through stakeholder engagement, training and continuous improvement.

Connaissances

Product ownership

Business analysis

CRM analysis

Customer engagement platforms

Stakeholder management

Outils

Requirements gathering

Backlog management

User stories & acceptance criteria

Description du poste

More about your role

As our CEP Product Owner & Business Analyst, you'll take ownership of the Customer Engagement Platform roadmap, ensuring investment and delivery priorities align with customer, commercial and operational objectives. You'll work closely with stakeholders across Customer Experience, Commercial, Marketing, IT and Data teams to identify business needs, translate them into clear requirements and drive the successful delivery of customer engagement capabilities.

You will lead discovery workshops, manage and prioritise the product backlog, define customer journeys, service messaging, segmentation, reporting and automation requirements, and act as the key business decision-maker for platform priorities. You'll also oversee supplier relationships, coordinate testing and business readiness activities, and measure the value delivered through customer acquisition, retention, engagement and Single Customer View initiatives. A key part of the role is ensuring successful adoption of the platform through stakeholder engagement, training and continuous improvement.

At Places for People we are committed to a safe working environment so a basic DBS check is mandatory.

Essential Criteria

• Experience in Product Ownership, Business Analysis, CRM Analysis, Customer Engagement Platforms or a similar role within a Leisure facility or housing association,
• Proven experience owning and managing a product roadmap and backlog, translating business needs into prioritised and testable requirements,
• Experience writing user stories, process maps, functional specifications and acceptance criteria,
• Experience managing stakeholders and suppliers while supporting testing, implementation and business adoption activities,
• Experience defining, measuring and reporting on commercial, customer, operational or data quality outcomes.

More about you

You're an experienced Product Owner or Business Analyst who enjoys solving business problems through technology, process improvement and customer insight. You'll be comfortable working across multiple stakeholder groups, balancing competing priorities and making evidence-based decisions that deliver measurable outcomes.

You have a strong understanding of requirements gathering, backlog management and solution delivery, with the ability to translate complex business needs into clear and actionable requirements. You'll bring a commercial mindset, excellent analytical skills and a proactive approach to continuous improvement. Just as importantly, you'll be passionate about customer experience, data-driven decision making and helping colleagues adopt new capabilities successfully.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence