Case Manager, Business Operations LATAM

Xometry; Buenos Aires; Presencial; USD 40.000 - 60.000; Tempo integral

Resumo da oferta

Join a leading digital technology company as a Case Manager in Business Operations LATAM. You will support a dynamic team in solving supply chain issues, enhancing customer satisfaction, and ensuring timely delivery of customized parts. Ideal candidates will have experience in project management and strong communication skills. This role offers the opportunity to work in a fast-paced environment and contribute to innovative solutions in the manufacturing industry.

Qualificações

• At least 3 years of related experience, preferably in manufacturing or operations.
• Ability to perform root cause analysis and solve complex problems.
• Advanced proficiency in English (oral and written).

Responsabilidades

• Document all case activities in the central database.
• Coordinate with Engineering, Customer Care, Quality, Sales, and Shipping teams.
• Manage customer complaints related to product returns.

Conhecimentos

Project Management

Customer Service

Communication

Problem Solving

Organizational Skills

Formação académica

Bachelor’s degree in Supply Chain

Bachelor’s degree in Engineering

Descrição da oferta de emprego

Join to apply for the Case Manager, Business Operations LATAM role at Xometry.

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Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting people with big ideas to manufacturers who can bring them to life. Our digital marketplace provides manufacturers with critical resources to grow their business and enables buyers at Fortune 1000 companies to access global manufacturing capacity.

Xometry is a rapidly growing digital technology company disrupting the manufacturing industry. We are hiring Case Managers at all levels to support our expanding customer base. If you excel at prioritizing and communicating effectively under demanding situations, this role is for you. As a Case Manager, you will be part of a dynamic team of technical professionals solving supply chain issues for customized parts.

What do we do in Case Management?

• Improve on-time delivery, quality, and customer satisfaction.
• Track and monitor the progress of customer orders and partner jobs.
• Provide excellent customer and partner service by building relationships and providing timely updates.
• Leverage manufacturing design and production knowledge to ensure timely job delivery.
• Understand supplier capabilities and oversee activities including assessments, scheduling, quality reviews, and corrective actions.
• Assess impacts of part rejections and coordinate with suppliers and customers to resolve issues.
• Manage customer complaints related to product returns.
• Report on status, risks, and efforts to recover troubled orders.

Responsibilities

• Document all case activities in the central database.
• Utilize company technology platforms and adhere to the Quality Management System.
• Monitor supplier quality metrics.
• Coordinate with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes meet delivery and satisfaction goals.
• Communicate effectively with suppliers, customers, and leadership.
• Participate in initiatives to streamline and automate processes.
• Work in compliance with Xometry’s quality and safety policies.

Qualifications

• Experience in project management, supply chain, or customer service.
• At least 3 years of related experience, preferably in manufacturing or operations.
• Bachelor’s degree in Supply Chain, Engineering, or a related technical field is preferred.
• Knowledge of manufacturing processes, engineering drawings, and inspection methods.
• Ability to perform root cause analysis and solve complex problems.
• Self-motivated, independent worker capable of driving actions to completion.
• Strong organizational skills and adaptability in a dynamic environment.
• Ability to multitask, meet deadlines, and support supplier quality activities.
• Excellent communication skills (oral and written) and ability to manage upward and laterally.
• Advanced proficiency in English (oral and written).

Xometry is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US-based roles: Xometry participates in E-Verify and will verify your employment eligibility after a job offer.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• Software Development

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