Case Intake Coordinator III

Lever, Inc.; Brasil; Remote; BRL 67,000 - 71,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Parental leave

Professional development and training

Job summary

Lever, Inc. is seeking a Case Intake Coordinator III based in Brazil to be the first point of contact for prospective clients. You will manage inquiries, support intake and onboarding, and ensure information is accurately captured and documented.

This role blends customer service, coordination, and QA in a fast-paced, remote, international team. Responsibilities include supporting case managers, ensuring data accuracy, and maintaining organized client records while communicating with clients via

Qualifications

• Experience in customer service, client intake, or related role.
• Strong written and verbal communication in English.
• Excellent organizational skills and attention to detail.

Responsibilities

• Manage intake overflow and ensure inquiries are addressed promptly.
• Support case managers through the intake process to move cases efficiently.
• Review information for completeness and accuracy in internal systems.
• Coordinate with internal teams to support case progression and client service needs.
• Assist with early onboarding activities for new cases and establish a professional client experience.
• Answer inbound calls and respond to emails professionally and timely.
• Review, organize, and maintain client documentation.
• Apply quality-assurance practices to intake information and records.

Skills

Customer service

Client intake

Case management

Documentation

Attention to detail

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Case Intake Coordinator III based in Brazil.

This role is an opportunity to become an important first point of contact for prospective clients and help ensure new cases begin on the right foundation. You’ll manage incoming inquiries, support intake and onboarding activities, and make sure information is accurately captured and documented. The position combines customer service, administrative coordination, quality assurance, and cross-functional collaboration. You’ll communicate with clients through phone and email while keeping internal records complete, organized, and up to date. Success in the role requires reliability, professionalism, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. You’ll work remotely as part of a supportive, international team with opportunities for long-term professional growth.

Accountabilities

• Manage intake overflow and ensure incoming inquiries are addressed accurately and promptly.


• Support case managers throughout the intake process and help ensure new cases move efficiently through the appropriate stages.


• Review incoming information and verify that records are complete, accurate, and properly entered into internal systems.


• Coordinate with internal teams to support case progression and respond to client service requirements.


• Assist with early onboarding activities for new cases, helping establish a smooth and professional client experience.


• Answer inbound phone calls using professional and courteous phone etiquette.


• Respond to emails promptly, clearly, and professionally.


• Review, organize, maintain, and update client documentation.


• Apply quality-assurance practices to intake information and case records to minimize errors and missing information.


• Identify discrepancies or incomplete information and take appropriate action to resolve them.


• Manage multiple inquiries, cases, and administrative priorities while maintaining accuracy and service quality.


• Provide a professional and positive first impression to prospective clients throughout the intake experience.

Requirements

• Previous experience in customer service, client intake, administrative coordination, case management, or a related role.


• Strong customer-service orientation and the ability to communicate professionally with clients and internal stakeholders.


• Excellent written and verbal communication skills.


• Professional and confident phone etiquette.


• Strong English proficiency, as the role involves working in an English-speaking environment.


• Excellent organizational skills and the ability to manage multiple priorities effectively.


• Strong attention to detail and a commitment to accuracy when handling client information and documentation.


• Reliable, dependable, and consistent in following through on assigned responsibilities.


• Comfortable working in a fast-paced environment where priorities may change.


• Ability to work independently while collaborating effectively with internal teams.


• Experience with quality assurance, documentation review, or process accuracy is desirable.


• Previous sales experience is preferred, particularly experience involving customer communication, lead qualification, or relationship building.


• Professional, service-oriented approach with the ability to remain calm and helpful when handling multiple inquiries or competing demands.


• Comfortable using digital systems to enter, organize, retrieve, and maintain information.

Benefits

• Compensation: $1,142–$1,220 USD per month.


• Work arrangement: 100% remote and home-based.


• Employment type: Full-time.


• Schedule: 8:00 AM–5:00 PM Eastern Time (EST/EDT).


• Paid time off.


• Bonuses.


• Parental leave.


• Professional development and training opportunities.


• Dedicated team support.


• Long-term career opportunities.


• Opportunity to work in an international, English-speaking environment.


• Opportunity to develop experience in client intake, customer service, case coordination, and administrative operations.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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