Business Solution Designer – People Service Center

GM do Brasil Ltda; São Caetano do Sul; Hybrid; BRL 180,000 - 280,000; Full time

Job summary

General Motors in São Paulo region is seeking a Business Solution Designer to collaborate with HR, IT, and vendors to design scalable, technology-enabled HR solutions that improve employee experience and operational efficiency.

You will lead discovery, map processes, define metrics, and ensure adoption across global stakeholders, including implementation readiness and post-go-live support. Fluency in English, Spanish, and Portuguese is required.

Qualifications

• Bachelor's degree in Business, HR, Information Systems, Engineering, or related fields; equivalent experience may be considered.
• Fluency in English, Spanish, and Portuguese.
• Experience in business analysis, process improvement, HR operations, shared services, or technology implementation.
• Ability to translate business needs into process, technology, or automation solutions.

Responsibilities

• Lead discovery sessions to identify opportunities, pain points, and define future-state solutions.
• Map and optimize processes, translating business needs into clear requirements and implementation plans.
• Define success metrics and monitor adoption and business impact of implemented solutions.
• Partner with HR Technology, IT, and vendors to deliver scalable, technology-enabled solutions.
• Drive use of platforms like Workday, ServiceNow, AI, automation, workflow, and digital service tools to enhance employee experience and efficiency.
• Lead validation, testing, and readiness activities for successful deployment.
• Collaborate with cross-functional teams to ensure solutions meet business needs and deliver outcomes.
• Support go-live planning, user adoption, training, and stabilization activities.

Skills

Business analysis

Process improvement

HR operations

Shared services

Technology implementation

Cross-functional teamwork

Communication & presentation

Education

Bachelor's degree in Business/HR/IS/Engineering

Tools

Workday

ServiceNow

AI tools

Automation platforms

Workflow tools

Digital service tools

Job description

Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu).

The Business Solution Designer partners with HR, Operations, IT, and external technology providers to design and implement scalable, technology-enabled solutions that improve the employee experience, simplify service delivery, increase automation, and drive operational efficiency. This role leads initiatives from problem identification and process assessment through solution design, implementation, and adoption, working across global stakeholders to transform complex business needs into practical, measurable outcomes that enhance how HR services are delivered worldwide.

What You Will Do (Responsibilities)

• Business Problem Discovery and Future-State Solution Design: Lead discovery sessions with stakeholders to identify opportunities, pain points, and define future-state solutions.
• Map and optimize processes, translating business needs into clear requirements and implementation plans.
• Define success metrics and monitor adoption and business impact of implemented solutions.
• Partner with HR Technology, IT, and vendors to deliver scalable, technology-enabled solutions.
• Drive the effective use of platforms such as Workday, ServiceNow, AI, automation, workflow, and digital service tools to enhance the employee experience and operational efficiency.
• Implementation Readiness and Validation: Create and maintain process maps, solution designs, business rules, and implementation recommendations.
• Lead business validation, testing, and stakeholder readiness activities to ensure successful deployment.
• Partner with cross-functional teams to ensure solutions meet business needs and deliver the expected employee and operational outcomes.
• Support go-live planning, user adoption, training, and post-implementation stabilization activities.

Your Skills and Competencies (Required Qualifications)

• Bachelor's degree in Business, HR, Information Systems, Engineering, or related fields; equivalent experience may be considered.
• Fluency in English, Spanish, and Portuguese.
• Experience in business analysis, process improvement, HR operations, shared services, or technology implementation.
• Ability to translate business needs into process, technology, or automation solutions.
• Experience working with cross-functional teams in a global environment.
• Strong analytical, communication, presentation, and problem-solving skills.

What May Give You a Competitive Edge (Preferred Qualifications)

• Experience with HR technology, employee service platforms, AI, automation, and self-service solutions.
• Knowledge of HR operations, shared services, customer experience, and service delivery models.
• Experience with data analysis, KPIs, process optimization, and workforce planning.
• Ability to lead workshops, testing activities, implementations, and continuous improvement initiatives.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment.

To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave.

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

We are looking for adventure seekers and imaginative thought leaders to help us transform mobility. Explore our global locations.

We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team.

Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (avature.net).