Business Analyst I, Marketplace

Amazon; São Paulo; On-site; BRL 180,000 - 280,000; Full time

Job summary

Amazon Servicos de Varejo do Brasil Ltda. in São Paulo is seeking a Program Manager for the AMPS organization to own the program’s service offering and design the product roadmap that improves seller experience and drives efficiency.

The PM will collaborate with cross-functional teams, work with large data sets, prepare BRDs for tech rollouts, lead MBR/QBRs with LT, and help align BR with other markets. Strong analytical skills, Excel, SQL/ETL, and Tableau are preferred.

Qualifications

• Bachelor's degree or equivalent.
• Experience in tax, finance or a related analytical field.
• Experience with Excel (macros, index, conditional lists, arrays, pivots, lookups) and data-driven decision making.
• Experience with SQL or ETL.

Responsibilities

• Work with operational, finance, retail and technical teams to identify opportunities and drive measurements to improve inputs and outputs.
• Work with large volumes and big data in a highly complex business.
• Partner with BI teams to access and analyze data from multiple sources and deliver actionable opportunities.

Skills

Data analysis

Excel

SQL

Tableau

Python/R basics

Education

Bachelor's degree or equivalent

Tools

Excel

SQL

ETL

Tableau

Job description

The AMPS organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses.

The AMPS organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses.

The Program Manager in the Paid Services team (AMPS) org owns the program’s service offering and the design and execution of the product roadmap to continuously improve SX and team efficiency based on data, VoS insights and productivity studies of Marketplace Consultants (MCs). The PM works with other countries and AMPS program leaders to close BR’s gap vs. other markets on AMPS development.

The Program is the definition of customer obsessed. PM will own the combined vision and execution of how we connect with our sellers to uncover meaningful insights and share their voices with leadership to drive program improvements on their behalf. This role combines quantitative and qualitative analysis to ensure our sellers are heard and we have the best processes to take their accounts to their full potential.

A PM in AMPS will drive detailed discussions and high-level alignment. They will be challenged to be clear and concise in verbal and written communication, and drives program discussions, such as e.g. BRDs for tech rollouts, roadmap, MBR/QBR, bi-annual business reviews with LT for AMPS BR and EM and WW program stakeholders.

They will contribute to OP1/OP2 goal setting, new program launches and forecasting. They will create product materials and internal/external trainings to improve knowledge transfer and scalability of internal processes.

Key job responsibilities

• Working with operational, finance, retail and technical teams across the organization to identify opportunities, develop sound business cases and drive measurements of actions to continuously improve on the inputs and ultimately the outputs of the business
• Working with large volumes and big data, in a highly complex business
• Working with business intelligence tools, accessing and working with big data from multiple sources, and partnering with the business to identify strategic opportunities and deliver results

Basic Qualifications

• Bachelor's degree or equivalent
• Experience in tax, finance or a related analytical field
• Experience in Excel (macros, index, conditional list, arrays, pivots, lookups)
• Experience defining requirements and using data and metrics to draw business insights
• Experience with SQL or ETL

Preferred Qualifications

• Experience working with Tableau
• Experience using very large datasets

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10567037