Business Analyst

ITMC Systems, Inc; Brasil; In loco; BRL 120.000 - 200.000; Tempo pieno

Descrizione del lavoro

ITMC Systems, Inc. is seeking a Senior Business Analyst to bridge business stakeholders, Product Owners, customers and technical teams on order management and digital capabilities.

The role emphasizes translating complex needs into actionable requirements for development and QA, with a customer-facing focus. You will lead requirements sessions, create user stories and acceptance criteria, support UAT, and work with offshore teams in distributed environments.

Competenze

• 5+ years of BA experience in technology, digital platforms, enterprise applications, or similarly complex environments.
• Strong experience with requirements gathering and analysis; business process analysis; user story and ticket creation; UAT planning and execution; test-data preparation.
• Ability to identify incomplete, inconsistent, or unclear requirements before development.
• Experience collaborating directly with software developers, Product Owners, QA/testing teams, and other technical resources.
• Strong understanding of how business and functional requirements affect backend systems and technical functionality.
• Excellent verbal and written communication skills.
• Strong customer-facing and stakeholder-management capabilities.
• Ability to clearly articulate BA activities and how they are performed, not just exposure to them.
• Experience working with distributed or offshore development teams.
• Experience in Agile/Scrum environments.
• Experience using AI/generative AI tools to enhance BA activities.

Mansioni

• Partner with business stakeholders, Product Owners, customers, developers, and technical teams to understand business needs and translate them into detailed functional requirements.
• Lead requirements-gathering sessions and identify gaps, dependencies, inconsistencies, and downstream impacts.
• Create and maintain user stories, tickets, functional requirements, and acceptance criteria.
• Translate complex business processes into actionable requirements for development teams.
• Support digital capabilities related to order management (history, returns, rebates, support workflows, case management).
• Lead or support UAT planning, test-script development, data preparation, execution, and defect validation.
• Work with developers to understand how requirements impact backend systems, integrations, data, and workflows.
• Communicate requirements, risks, and process changes clearly to technical and non-technical audiences.
• Facilitate conversations with customers and stakeholders and challenge requirements when clarification is needed.
• Collaborate with globally distributed teams, including India-based resources.
• Evaluate opportunities to use AI tools to improve BA workflows.

Conoscenze

Requirements gathering

Business analysis

UAT planning

Test-data preparation

Documentation

Stakeholder management

Communication

Agile/Scrum

AI tools

Descrizione del lavoro

We are seeking a Senior Business Analyst to support a global digital technology team focused on enhancing order management and customer-facing digital capabilities. This individual will serve as a key connection point between business stakeholders, Product Owners, customers, and technical development teams. The ideal candidate brings strong traditional Business Analyst skills while also being highly comfortable in a customer-facing environment, translating complex business needs into clear, actionable requirements for development teams. The role will have a particular focus on order management workflows, including areas such as order history, returns, rebates, and related digital customer experiences. Traditional e-commerce experience is beneficial but is not required. Candidates with experience supporting enterprise digital platforms, business applications, order management solutions, or other complex, requirements-heavy technology environments are encouraged to apply.

Key Responsibilities

• Partner with business stakeholders, Product Owners, customers, developers, and technical teams to understand business needs and translate them into detailed functional requirements.
• Lead requirements-gathering sessions and proactively identify gaps, dependencies, inconsistencies, and downstream impacts.
• Create and maintain user stories, tickets, functional requirements, and detailed acceptance criteria.
• Translate complex business processes into requirements that development teams can effectively design and build against.
• Support digital capabilities associated with order management, potentially including:
• Order history and order visibility
• Returns
• Rebates
• Customer support workflows
• Case management
• Related order-management functionality
• Lead or support User Acceptance Testing (UAT), including:
• UAT planning
• Test scenario and test-script development
• Test-data preparation
• Execution and coordination
• Defect identification and validation
• Business sign-off
• Work closely with developers to understand how functional requirements may impact backend systems, integrations, data, and technical workflows.
• Communicate requirements, recommendations, risks, and process changes clearly to both technical and non-technical audiences.
• Facilitate conversations with customers and business stakeholders and constructively challenge requirements when additional clarification or analysis is needed.
• Participate in cross-functional collaboration with globally distributed teams, including development resources based in India.
• Evaluate opportunities to use AI tools within Business Analyst workflows to improve requirements analysis, documentation, research, testing preparation, and overall productivity.
• Maintain strong attention to detail throughout the requirements, development, testing, and delivery lifecycle.

Must Haves

• 5+ years of Business Analyst experience within technology, digital platforms, enterprise applications, or similarly complex environments.
• Strong experience with:
  • Requirements gathering and analysis
  • Business process analysis
  • User story and ticket creation
  • UAT planning and execution
  • Test-data preparation
• Ability to identify incomplete, inconsistent, or unclear requirements before they move into development.
• Experience collaborating directly with software developers, Product Owners, QA/testing teams, and other technical resources.
• Strong understanding of how business and functional requirements can affect backend systems and technical functionality.
• Excellent verbal and written communication skills.
• Strong customer-facing and stakeholder-management capabilities.
• Ability to confidently present ideas, facilitate discussions, and explain complex processes in straightforward business language.
• Strong analytical thinking and exceptional attention to detail.
• Ability to work effectively with globally distributed and cross-functional teams.
• Ability to clearly articulate how they perform BA activities, rather than simply demonstrating exposure to them.
• Previous experience working with distributed or offshore development teams.
• Experience working in Agile/Scrum environments.
• Experience using AI or generative AI tools to enhance Business Analyst activities such as requirements development, research, documentation, test cases, or process analysis.

Plusses

• Experience with order management systems or order-management processes.
• Experience supporting customer-facing digital platforms or applications.
• Exposure to workflows involving orders, returns, rebates, customer support, or case management.
• Experience within enterprise digital transformation initiatives.