B2C Analyst - Transportation Specialist - Remote

HCLTech; Brasil; Remote; BRL 364,000 - 494,000; Full time

Benefits offered by this job

Learning and career development opportunities

Virtual-first work environment

Flexibility between work and personal life

Job summary

A global technology firm is looking for a Transportation Specialist responsible for supporting e-Commerce Transportation Operations in North America. Candidates should hold a bachelor's degree and possess strong analytical skills, transport experience, and proficiency in tools like Microsoft Excel and SQL. This role requires tracking shipments, analyzing delivery metrics, and collaborating with multiple teams to resolve issues. The position offers a virtual-first work environment with excellent flexibility and growth opportunities.

Qualifications

• Transportation experience, preferably in parcel transportation.
• Advanced proficiency in Microsoft Excel, Google Workspace and SQL.
• Able to navigate ambiguity and work under tight deadlines.
• Strong analytical and problem-solving abilities with clear communication.
• Able to navigate ambiguity and drive cross-functional collaboration.
• Detail-oriented with the ability to meet tight deadlines.

Responsibilities

• Track and trace e-Commerce shipments to identify delays.
• Analyze on-time delivery metrics for root cause analysis.
• Update and monitor centralized KPI boards.
• Resolve escalations with carriers and internal teams until resolution.
• Assist with cross-functional projects and ongoing system configurations.

Skills

Transportation experience

Proficient in Microsoft Excel

Strong analytical skills

Problem-solving abilities

Ability to follow up with cross-functional teams

English proficiency

Education

Bachelor’s degree in a relevant field

Tools

Transportation Management System (TMS)

Google Workspace

SQL

Tableau

Transportation Management System (TMS)

Job description

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Job Description

Overall Responsibilities: The Transportation Specialist will be responsible for supporting our e-Commerce Transportation Operation for North America. The specialist will work with carriers, customers and internal stakeholders to execute daily transportation management functions following documented SOPs and providing status updates to the hiring manager.

Daily Responsibilities

• Track and trace e-Commerce shipments in North America (sales, returns, trade-ins, replacements) to identify possible delays and create action to troubleshoot (only when needed).
• Analyze weekly and monthly on-time delivery metrics (OTD) for North America. Proactively collaborate with the Transportation carriers for root cause analysis and action plans.
• Update, automate (with help of other Google teams) and monitor centralized KPI boards.
• Resolve escalations from customers and/or internal stakeholders regarding shipment status all the way until resolution by collaborating with Transportation carriers and other Google teams/functions (customer support, Fulfillment, 3PL).
• Support Google Transportation Operations Manager in transportation master data configurations and troubleshooting.
• Support Transportation requirements for ongoing cross functional Projects.

Mandatory Skills/Qualifications

• Transportation experience, or warehouse experience. (preferably in parcel transportation)
• Bachelor’s degree in a relevant field.
• Proficient in Microsoft Excel, Google Workspace and SQL.
• Strong analytical and problem solving experience, combined with strong business judgment and an ability to present analysis in a clear and compelling manner;
• Able to navigate ambiguity in work to find issues and work with the appropriate teams to fix/find a solution. ability to follow up with cross functional teams.
• Must be detail oriented, and able to work under tight deadlines and with a sense of urgency.
• Outstanding follow-through, time management and planning skills to deliver results.
• Able to work in a dynamic, fast-paced environment as the market develops in unpredictable ways, producing high quality work and projecting a positive attitude.

Preferred Skills/Qualifications

• Experience operating within a Transportation Management System (TMS).
• Prior experience working with major parcel carriers, such as DHL Express, UPS, and FedEx.
• Intermediate to Advanced proficiency in Microsoft Excel (or Google Workspace), with working knowledge of SQL and Tableau.

Required to work in the US PST time zone.

Language Requirement

Advanced English

Why choose us?

We are one of the largest and fastest growing technology companies in the world, with offices in over 60 countries and 224,000 employees

Our company is extremely diverse with 165 nationalities represented

We offer the opportunity to work with colleagues from all over the world

We offer a virtual-first work environment, promoting a good integration between your work and personal life, with real flexibility

We are committed to your growth, offering learning and career development opportunities at all levels to help you find your unique brilliance.

Equality & Opportunity for All

Representing 165 nationalities worldwide, we are proud to be an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, religion, sex, color, age, national origin, pregnancy, sexual orientation, disability or genetic information, or any other protected classification, in accordance with federal, state and/or local laws