Associate Store Leader, Shopping Leblon

On; Rio de Janeiro; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

On seeks an Associate Store Leader in Rio de Janeiro to drive operational excellence and engage the team in delivering the brand's premium service. You will translate On’s detail-oriented, customer-centric approach into daily practice and autonomously lead floor operations while championing team success.

Reporting to the Store Leader, you will optimize store workflows, manage stock with forecasts, and foster a culture of high performance and authentic service.

Qualificações

• 5+ years in retail leadership or premium/high-touch service.
• Strong problem-solving with systemic thinking to clear operational hurdles.
• Expert facilitator with experience delivering technical/operational training to diverse teams.
• High emotional intelligence and ability to reflect on performance and grow professionally.

Responsabilidades

• Own floor management and daily store operations to reflect On’s premium standards.
• Lead and coach the team on the Cloud CX philosophy and customer-centric service.
• Manage stock levels aligned with forecasts and coordinate merchandising topics cross-functionally.
• Analyze daily KPIs to identify root causes and implement positive changes in store performance.
• Identify skill gaps and run training sessions to develop the Lead Store Advisor team.
• Inspire the store vision and foster trust and shared accountability.

Conhecimentos

Retail leadership

Customer-centric service

Training & coaching

Emotional intelligence

Cross-functional collaboration

Descrição da oferta de emprego

In short As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.
Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

Your mission

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams
• Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development
• Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Your story

• You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
• You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
• You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members
• You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
• You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders

What We Offer

A On é uma empresa focada em crescimento e progresso. Oferecemos um ambiente projetado para dar às pessoas as ferramentas para se desenvolverem holisticamente – para permanecerem ativas, aprenderem, explorarem e inovar. Nossa abordagem diferenciada combina um ambiente de apoio e orientado para a equipe com o acesso a cuidados pessoais para garantir o bem-estar físico e mental, de forma que cada pessoa seja movida por um propósito.