Associate Store Leader, Shopping Leblon

ON.com LLC; Rio de Janeiro; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

ON.com LLC's Associate Store Leader role drives operational excellence in a premium retail environment, translating On’s detail-oriented brand and customer-centric approach into daily practice while autonomously championing the team’s successes.

Reporting to the Store Leader, you will optimize store workflows, ensure a high-performance culture, and elevate service standards through systemic thinking and ownership.

Qualificações

• 5+ years of experience in retail leadership or premium/high-touch service environments.
• Advanced problem-solving with systemic thinking to solve operational hurdles.
• Expert facilitator delivering training and coaching to diverse teams.
• High emotional intelligence with a commitment to ongoing learning and growth.
• Strong communication and relational intelligence to influence cross-functional partners.

Responsabilidades

• Own floor management and daily store operations with minimal guidance, reflecting premium standards.
• Lead and coach the team on the Cloud CX philosophy, driving customer-centric service.
• Manage stock levels per forecasts and communicate merchandising topics across teams.
• Analyze daily KPIs to identify root causes and implement positive behavioral changes.
• Identify skill gaps and facilitate training sessions for professional development.
• Drive the store vision with a culture of trust and shared accountability.

Conhecimentos

Retail leadership

Customer-centric service

Mentoring coaching

Emotional intelligence

Cross-functional collaboration

Descrição da oferta de emprego

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.

Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

Your Mission

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams
• Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development
• Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Your story

• You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
• You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
• You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members
• You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
• You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders

About the Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.