Associate Customer Success Manager

Verint; Brasil; Presencial; BRL 50 000 - 90 000; Tempo integral

Resumo da oferta

Verint is seeking an Application Consultant to deliver high-quality experiences for CALA customers, delivering engagements virtually and in person, and training on Verint solutions. You will help drive adoption, satisfaction, and long-term success while collaborating with stakeholders across regions and product teams.

Ideal candidates have 0–3 years in customer-facing roles, are fluent in English, Spanish, and Portuguese, and can learn fast while managing multiple priorities and travel up to 25%

Qualificações

• Bachelor’s degree or equivalent experience.
• 0–3 years in a customer-facing role focused on Customer Success.
• Proficiency in quickly learning software and demonstrating capabilities in presentations or live demos.
• Fluent in speaking and writing English, Spanish, and Portuguese.

Responsabilidades

• Assist in delivering value to customers by understanding outcomes, KPIs, and providing recommendations.
• Support creating and delivering a success roadmap aligned with customer goals.
• Drive product adoption, education, and usage across the portfolio to deliver meaningful outcomes.

Conhecimentos

Customer success

Multilingual (EN/ES/PT)

Presentation skills

Fast learner

Formação académica

Bachelor’s degree or equivalent

Ferramentas

Totango

Descrição da oferta de emprego

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function

The Application Consultant is responsible for delivering a professional, creative, and high‑quality experience for Verint customers across the CALA region. This role supports internal and external stakeholders through consulting engagements delivered virtually and in‑person, and provides training on multiple Verint solutions. The consultant plays a key role in driving customer adoption, satisfaction, and long‑term success.

Responsibilities

• Assist in delivering value to customers by understanding customer outcomes, business challenges, key KPIs, and providing recommendations.
• Support creating and delivering a success roadmap that aligns with each customer’s unique business goals and objectives.
• Help drive product adoption, education, and usage across the portfolio to deliver meaningful business outcomes that ensure all contacts become Verint evangelists.
• Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes.
• Learn and become a subject‑matter expert on assigned Verint product solutions so the consultant can speak and demonstrate the product’s value and usage intelligently.
• Assist in the ongoing assessment of the business value delivered and acknowledged by the client, which can be leveraged for renewals and business‑growth discussions.
• Identify expansion opportunities to drive revenue growth.
• Work with customers to increase usage and adoption, ensure retention, and create an environment of customer delight.
• Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer, documenting the rationale for each score.
• Bring intelligent product feedback and recommendations from customers back to the product team.
• Advocate customer needs/issues cross‑departmentally.
• Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization.

Minimum Requirements

• Bachelor’s degree or equivalent experience.
• 0–3 years of experience in a customer‑facing role focused on Customer Success.
• Proficiency in quickly learning and understanding software, with the ability to communicate and demonstrate capabilities in presentations or live demos.
• Fluent in speaking and writing English, Spanish, and Portuguese.
• A “do what it takes” mentality.
• A strong sense of urgency to perform actions quickly.
• Detail‑oriented.
• Strong team player and self‑starter capable of independent operation.
• Proficiency in multitasking (e.g., handling escalation calls mornings, conducting best‑practice calls midday, facilitating onboarding meetings afternoons).
• Ability to handle customer service issues and conflict situations effectively.
• Ability to travel up to 25% (domestic and regional within CALA).
• Successful completion of mandatory background screening (employment verifications, criminal search, OFAC, SS Verification, credit and drug screening, where applicable).

Preferred Requirements

• Proven ability to support the continuous value of our product(s) and passion for helping customers succeed.
• Experience closing renewals and/or professional services opportunities.
• Experience managing customers of various sizes and knowing how to manage them differently.
• Experience with Totango or other success platforms.
• Experience in a CCaaS or CX Automation environment.
• Experience with Verint products.