Senior Solution Consultant

3M HEALTHCARE; São Paulo; Presencial; BRL 180 000 - 280 000; Tempo integral

Resumo da oferta

Genesys is seeking a Senior Solution Consultant to work with Sales Account Executives and support new business development across Genesys’s portfolio. You will engage in a consultative approach to understand customer needs and map them to Genesys software, services, and consulting solutions, tailoring communication for business and technical audiences.

You will partner with customers to co-create solutions addressing CX gaps, deliver live demonstrations, and contribute to best practices in

Qualificações

• Experience in a Solutions Engineering or Solutions Consulting role.
• 5+ years of business experience in software solutions engineering, cloud or SaaS environments, or microservices architectures.
• Experience delivering live demonstrations and developing presentation materials in PowerPoint or Keynote.
• Strong time-management and organizational skills.
• Professional proficiency in English with the ability to conduct presentations.
• Ability to collaborate effectively with internal stakeholders.
• Analytical and problem-solving skills, including analyzing and reporting.
• Proven track record of meeting or exceeding goals.

Responsabilidades

• Partner with Sales Account Executives to provide technical and consulting expertise on Genesys solutions.
• Support and manage assigned prospects and customers to help progress sales opportunities.
• Understand customer challenges and clearly articulate the value of Genesys solutions.
• Act as a link between customer needs and solution capabilities, ensuring alignment throughout the sales process.
• Engage with stakeholders across different levels of the organization, including business and technical audiences.
• Apply consultative discovery techniques to understand customer requirements.
• Identify gaps in the customer experience using service design methodology.
• Collaborate with customers to co‑create solutions that address identified CX gaps.
• Support objection handling and effectively communicate solution value.
• Contribute to the development and application of solutions consulting best practices.

Conhecimentos

Solutions engineering

Consulting

Presentation skills

English communication

Data analysis

Ferramentas

PowerPoint

Keynote

Descrição da oferta de emprego

The Senior Solution Consultant works closely with Sales Account Executives to support new business development across Genesys’s portfolio. In this client‑facing role you will engage in a consultative approach to understand customer needs and map them to Genesys software, services, and consulting solutions, tailoring communication for both business and technical audiences.

Key Responsibilities

• Partner with Sales Account Executives to provide technical and consulting expertise on Genesys solutions.
• Support and manage assigned prospects and customers to help progress sales opportunities.
• Understand customer challenges and clearly articulate the value of Genesys solutions.
• Act as a link between customer needs and solution capabilities, ensuring alignment throughout the sales process.
• Engage with stakeholders across different levels of the organization, including business and technical audiences.
• Apply consultative discovery techniques to understand customer requirements.
• Identify gaps in the customer experience using service design methodology.
• Collaborate with customers to co‑create solutions that address identified CX gaps.
• Support objection handling and effectively communicate solution value.
• Contribute to the development and application of solutions consulting best practices.

Required Qualifications

• Experience in a Solutions Engineering or Solutions Consulting role.
• Proven experience delivering live demonstrations and developing presentation materials in PowerPoint or Keynote.
• 5+ years of business experience in software solutions engineering, cloud or SaaS environments, or microservices architectures.
• Experience working in a consulting environment within the software industry.
• Strong time‑management and organizational skills.
• Ability to manage multiple workstreams and priorities simultaneously.
• Strong written and verbal communication skills.
• Professional proficiency in English, with the ability to conduct presentations.
• Ability to collaborate effectively with internal stakeholders.
• Analytical and problem‑solving skills, including analyzing and reporting.
• Ability to demonstrate initiative and support recommendations with data and best practices.
• Proven track record of meeting or exceeding goals.
• Ability to present effectively to internal leadership as required.

Preferred Qualifications

• Additional language skills, such as Spanish, are a plus.
• International experience in solutions engineering or consulting.
• Experience with enterprise software or contact center technologies.
• Familiarity with service design methodologies and customer experience concepts.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.