Assistente júnior de processos administrativos

IBM; Hortolândia; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative firm seeks a detail-oriented professional to enhance credit analysis in the agricultural sector. This role emphasizes collaboration, analytical skills, and effective communication across various digital channels. You will engage with clients and stakeholders, ensuring compliance and high-quality service delivery. Join a diverse team dedicated to driving impactful solutions and embracing continuous learning in a dynamic environment. If you're proactive and resilient, this opportunity offers a chance to make a significant difference in a thriving industry.

Qualificações

• Experience with document analysis and customer service.
• Strong analytical mindset and excellent communication skills.

Responsabilidades

• Perform detailed analyses to approve credit for the agricultural sector.
• Manage communication flows with banking correspondents and customers.

Conhecimentos

Analytical Skills

Communication Skills

Problem-Solving Skills

Customer Service

Document Analysis

Formação académica

University Degree in Administration

Technical Qualification in Law

Ferramentas

Microsoft Excel

Microsoft Word

Descrição da oferta de emprego

Introduction

A career in IBM Consulting is built on long-term relationships and close collaboration with clients worldwide.

You will work with visionaries across various industries to enhance the hybrid cloud and AI journey for the most innovative and valuable companies globally.

Your ability to drive impact and create meaningful change for clients is supported by our strategic partner ecosystem and robust technology platforms, including Software and Red Hat.

Curiosity and a continuous desire for knowledge are fundamental to success at IBM Consulting. You will be encouraged to challenge norms, explore ideas beyond your role, and develop creative solutions that lead to groundbreaking impacts for a diverse client network. Our culture emphasizes evolution and empathy, focusing on long-term career growth and development, embracing your unique skills and experiences.

Your role and responsibilities

• Perform detailed analyses to approve credit for the agricultural sector, ensuring decisions align with company policies.
• Manage communication flows with banking correspondents and end customers via messaging apps, chat, and email.
• Conduct and oversee notary activities, including liaising with notaries and clients to resolve pending documents.
• Maintain high productivity and quality standards, meet targets, and adhere to deadlines and SLAs.
• Identify and suggest process improvements to enhance performance and customer experience.
• Stay informed about the agricultural sector's demands, ensuring consistent analysis and market compliance.

This role requires strong analytical skills, excellent communication, and a results-oriented approach in a dynamic, challenging environment.

Required technical and professional expertise

• Experience with document analysis.
• Customer service experience is a plus.
• Analytical mindset with the ability to interpret data and make assertive decisions.
• University degree or technical qualification in Administration, Law, or related fields is a plus.
• Proficiency in Office tools, especially Excel and Word.
• Excellent oral and written communication skills, adaptable to different audiences and channels.
• Ability to anticipate problems, prioritize, and adapt quickly to changing client demands.
• Strong problem-solving skills to develop solutions tailored to customer needs.
• Proactive, resilient, and committed to delivering high-quality results in a challenging environment.

Preferred technical and professional experience

• Experience in document analysis within banking or agricultural sectors.
• Experience in digital customer service channels such as messaging apps, chat, and email.
• Academic background in Business Administration, Law, or related fields.
• Experience with notary activities and registry processes.
• Advanced Excel skills, including formulas, pivot tables, and data analysis tools.
• Experience working under productivity and quality targets with strict deadlines and SLAs.
• Ability to adapt quickly to changes in dynamic environments.
• Proven ability to develop strategic solutions for complex problems.
• Excellent communication skills, both oral and written, with empathy and clarity.

IBM is committed to diversity and equal opportunity employment. All qualified applicants will be considered regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. We also adhere to all fair employment practices concerning citizenship and immigration status.