Application Support Advisor

BRP; Campinas; Presencial; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

BRP is seeking an Applications Support Advisor to support business-critical applications across eCommerce, Web, CRM, and Digital teams in Brazil. You will ensure governance, handle incident management, and manage changes and releases while coordinating user access reviews. Strong ITSM knowledge and stakeholder collaboration are essential to success.

The role emphasizes continuous improvement, risk mitigation, and adherence to security and compliance standards in a fast-paced environment.

Qualificações

• Bachelor's degree or equivalent experience in IT, business, or a related field.
• At least 3 years in Application Support, IT operations, or service management.
• Experience with incident, problem, change, and release management processes.
• Proven ability to manage user access and implement operational controls.

Responsabilidades

• Support business-critical applications and processes across digital units.
• Manage incidents, changes, and releases while ensuring governance.
• Coordinate user provisioning, deprovisioning, and access reviews.
• Provide reporting and drive continuous improvement initiatives.
• Collaborate with stakeholders to mitigate operational risks.

Conhecimentos

ITSM

Incident management

Change & release governance

User access management

ServiceNow

Jira

Stakeholder management

Communication skills

Formação académica

Bachelor's degree in Information Technology or related

Ferramentas

ServiceNow

Jira

Descrição da oferta de emprego

APPLICATION SUPPORT ADVISOR

The Application Support Advisor is responsible for supporting business-critical applications and operational processes across multiple digital and customer-facing business units, including eCommerce, Web, CRM, and Digital teams. Acting as a trusted partner, ensuring operational processes are effective, compliance requirements are met, and established best practices are consistently followed. The role supports application lifecycle activities including incident management, change and release governance, user access management, reporting, and continuous improvement initiatives.

• Act as a trusted advisor to business stakeholders, providing guidance on application processes, governance, and best practices.
• Promote compliance with corporate policies, security standards, audit requirements, and operational controls across supported applications.
• Review and approve application changes to ensure adherence to change management and governance standards.
• Coordinate user access management activities, including provisioning, deprovisioning, and periodic access reviews.
• Proactively identify operational risks and improvement opportunities, partnering with stakeholders to strengthen controls and processes.
  

APPLICATION SUPPORT ADVISOR

The Application Support Advisor is responsible for supporting business-critical applications and operational processes across multiple digital and customer-facing business units, including eCommerce, Web, CRM, and Digital teams. Acting as a trusted partner, ensuring operational processes are effective, compliance requirements are met, and established best practices are consistently followed. The role supports application lifecycle activities including incident management, change and release governance, user access management, reporting, and continuous improvement initiatives.

You’ll Have The Opportunity To

• Act as a trusted advisor to business stakeholders, providing guidance on application processes, governance, and best practices.
• Promote compliance with corporate policies, security standards, audit requirements, and operational controls across supported applications.
• Review and approve application changes to ensure adherence to change management and governance standards.
• Coordinate user access management activities, including provisioning, deprovisioning, and periodic access reviews.
• Proactively identify operational risks and improvement opportunities, partnering with stakeholders to strengthen controls and processes.
  

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent experience.
• 3+ years of experience in Application Support, IT Operations, Service Management, or a related role..
• Experience with incident, problem, change, and release management processes.
• Experience with application administration, user access management, and operational controls.
• Knowledge of IT Service Management (ITSM) principles and best practices.
• Experience with ServiceNow, Jira, or similar service management tools.
• Excellent communication skills with both technical and non-technical stakeholders.
• Ability to ensure compliance with established policies, standards, and controls.
• Strong collaboration, facilitation, and stakeholder management skills.
• Adaptable and able to effectively manage multiple priorities in a fast-paced environment.
  

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; it’s about the journey.