Application Support

Jobtailor

São Paulo

Presencial

BRL 60 000 - 90 000

Tempo integral

Há 2 dias

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Resumo da oferta

Jobtailor is seeking a versatile Technical Support Engineer in São Paulo to resolve user issues and drive code-quality improvements. You will write documentation, develop troubleshooting steps, and collaborate with cross-functional teams to ensure smooth software releases.

The role combines support duties with feature development, requiring strong debugging skills, scripting for automation, and experience with Linux/Unix environments. On-site presence in Itaim Bibi is expected.

Qualificações

Experience providing L1 or L2 support.
Knowledge of object-oriented programming languages such as Java, C++, or Python.
Advanced English proficiency.
Solid experience in software development.
Comfortable coding in Java or a similar programming language.
Experience with debugging, scripting for debugging, and Linux Bash scripts.
Familiar with ticketing, incident management and SDLC tools.

Responsabilidades

Help users resolve issues quickly.
Create clear and simple documentation for applications and processes.
Develop troubleshooting instructions to speed up problem resolution.
Identify and fix code-related issues.
Ensure systems are working properly before the start of the business day.
Communicate with different business and technical teams.
Handle support issues while developing features and automating recurring problems.
Work with code, debug issues, and identify root causes.
Support change management and software releases.

Conhecimentos

L1/L2 Support

OOP (Java, C++, Python)

Debugging

Change Management

SQL & Linux/Unix

Clear Communication

Empathy

Multitasking

Team Collaboration

Ferramentas

GitLab

JIRA

Ticketing Practices

SDLC

Descrição da oferta de emprego

Help users resolve issues quickly
Create clear and simple documentation for applications and processes
Develop troubleshooting instructions to speed up problem resolution
Identify and fix code-related issues
Ensure systems are working properly before the start of the business day
Communicate with different business and technical teams
Handle support issues while developing features and automating recurring problems
Work with code, debug issues, and identify root causes
Support change management and software releases

Requirements

Experience providing L1 or L2 support
Knowledge of object-oriented programming languages such as Java, C++, or Python
Advanced English proficiency
Working hours: 10:00 a.m. to 7:00 p.m., on-site in Itaim Bibi, São Paulo
Solid experience in software development
Comfortable coding in Java or a similar programming language
Experience debugging, writing quality-of-life improvements, creating scripts for debugging and updates, and working with Linux Bash scripts
Clear and empathetic communicator
Willingness to handle support issues while also developing features and automating recurring problems
Ability to identify edge cases and add validations
Knowledge of standard ticketing support practices, prioritization, SDLC processes and tools, GitLab, incident management, JIRA, and similar platforms
Comfortable multitasking, managing multiple stakeholders, and working as part of a team
Experience with SQL, Linux/Unix, and Java
Ability to read and debug code in Java, C++, or Python
Availability to work one Saturday per month
Open to working on-site in São Paulo
Experience with change management and software releases
Previous experience in technical support

Core Competencies

Demonstrates expertise in providing L1 and L2 support, with strong skills in object-oriented programming languages such as Java, C++, and Python. Proficient in debugging, creating documentation, and managing software releases while effectively communicating with technical and business teams.

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