Application Engineer CAD/CAM - Brazil

OPEN MIND Technologies AG; Brazil; Remote; BRL 120,000 - 200,000; Full time

Benefits offered by this job

Working environment

Flexible working model

Health & life insurance

Company Events

International working environment

Individual development opportunities

Job summary

OPEN MIND Technologies AG is seeking a proactive CAD/CAM Solutions Specialist to support customers remotely in Brazil. You will deliver technical and sales support, assist in pre-sales demonstrations, and guide clients through software deployment to enable self-sufficient users.

The role requires 3+ years in manufacturing or CNC programming, deep CNC machining and CAD/CAM knowledge, and strong GD&T skills. Fluent English and excellent communication are essential in our multinational environment.

Qualifications

• At least 3+ years of Manufacturing (machine tool operator, precision mechanic, toolmaker, mechanical engineer) and/or CNC programming experience.
• In-depth knowledge of CNC machining, CNC control systems, CNC machine tools.
• Knowledge of CAD/CAM software.
• Experience with milling and turning machines (multi-axis preferred).
• Proficient in using and troubleshooting software applications.
• Strong GD&T knowledge.
• Excellent computer skills (MS Office Tools, familiarity with Salesforce).

Responsibilities

• Provide outstanding technical and sales support to customers, clients, dealers, and partners.
• Strive for excellence in every interaction, ensuring stakeholders receive exceptional service.
• Harness your technical expertise to shine in the pre-sales phase and demonstrate solutions.
• Take charge of the client experience with precision and post-sales training to empower users.
• Resolve complex technical issues while collaborating with internal and external stakeholders to drive revenue.

Skills

CNC machining expertise

CNC control systems knowledge

CAD/CAM software knowledge

Milling and turning (multi-axis)

GD&T knowledge

MS Office competence

Salesforce familiarity

English language proficiency

Customer support/communication

Tools

MS Office

Salesforce

Job description

Join the #TEAMCAMFORCE!

WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING

We are one of the world's leading developers of high-performance CAD/CAM solutions – and have been for more than 30 years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.

What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products! With hyperMILL® we control CNC machines, and we have the highest standards for performance and part quality.

Do you have a passion for CAD/CAM technology, and you would like to contribute your know-how with us?

We are looking for candidates working on a remote basis in Brazil.

Your main tasks

Elevate Customer Experiences

• Provide outstanding technical and sales support to our valued customers, clients, dealers, and partners.
• Strive for excellence in every interaction, ensuring our stakeholders receive exceptional service.

Pre-Sales Technical Mastery

• Harness your technical expertise to shine in the pre-sales phase.
• Demonstrate your knowledge by asking appropriate questions and sharing relevant / appropriate examples of solutions to a particular manufacturing challenge.

Software Deployment and Customer Empowerment

• Take charge of the client experience with precision and finesse.
• Empower customers through comprehensive post-sales training, transforming them into proficient software users.

Ingenious Troubleshooting, Sales Growth & Collaborative Market Insight

• Resolve complex technical issues while collaborating closely with internal and external stakeholders, resulting in client satisfaction and the increase in our resulting revenue.
• Stay at the forefront of market trends, ensuring alignment with schedules, and guaranteeing the timely fulfillment of our commitments.

Your profile

Experience

• At least 3+ years of Manufacturing (machine tool operator, precision mechanic, toolmaker, mechanical engineer) and/or CNC programming experience of multiple parts, materials, and metal removing processes.

Technical skills

• Demonstrate in-depth knowledge of CNC machining, CNC control systems, CNC machine tools.
• Knowledge of CAD/CAM software.
• Experience with milling and turning machines (multi-axis preferred).
• Proficient in using and troubleshooting software applications.
• Strong GD&T (Geometric dimensioning and tolerancing) knowledge.
• Excellent computer skills (MS Office Tools, familiarity with Salesforce).

Personal skills

• Strong interpersonal skills and the ability to build positive relationships with customers and other stakeholders.
• Strong problem-solving skills and an analytical mindset to identify and resolve complex technical issues.
• Strong organizational, time management skills and a good dose of resilience to manage and prioritize multiple support requests and projects/missions.
• Self-motivated individual who demonstrates independence and is highly goal oriented.
• Enthusiasm for innovative technologies and solutions.
• Language skills: Proficiency in written and spoken English.

Why us?

• Working environment
  Comfortable and modern working environment direct on the 20th floor, equipment with state-of-the-art technical tools, free drinks and meal vouchers
• Flexible working model
  Possibility to work from home for a good work-life balance.
• Health & life insurance
  Dental, life insurance and lots of other services. Family plan. Gym pass.
• Company Events
  Various corporate events throughout the year.
• International working environment
  A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team.
• Individual development opportunities
  Comprehensive training program with in-house training courses and various internal learning groups on different topics, LinkedIn Learning and external seminars