Analista de Implementação JR (Planejamento)

Lever, Inc.; Brasil; Presencial; BRL 33 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dental plan

Health insurance

Mental health support platform

Telemedicine platform

Life insurance

Pharmacy benefit

Gym/fitness allowance

Birthday day off

Flexible meal and food allowance

Home office allowance

Childcare assistance

Transportation assistance and company

Resumo da oferta

Lever, Inc. is partnering to hire an Analista de Implementação JR (Planejamento) in Brazil. This entry-level role supports planning and operational coordination for customer implementations, organizing onboarding schedules and initiating customer communications.

You will ensure information accuracy before training sessions, handle data management, and provide back-office support across teams to keep workflows moving smoothly.

Qualificações

• Customer-oriented mindset and proactive issue resolution.
• Strong organizational and prioritization skills for high volume workloads.
• Excellent attention to detail with large data and information.
• Proficient in Excel (pivot tables, formulas such as PROCV/OP/ SOMA.SE).
• Strong verbal and written communication with internal teams and customers.
• Ability to manage time, follow up, and keep requests from slipping through.
• Familiarity with CRM tools, scheduling apps, and collaboration platforms.
• Previous experience in B2B SaaS, ERP, or tech is a plus.

Responsabilidades

• Make initial contact with customers and schedule their first training session.
• Manage onboarding meeting schedules with accurate appointments and follow-ups.
• Validate customer information and data before training and maintain records.
• Send welcome communications and onboarding guidance.
• Follow up with customers missing first access or appointments.
• Provide multi-channel support via WhatsApp, email, Intercom, Slack.
• Assist implementation and commercial teams with administrative tasks.

Conhecimentos

Customer focus

Organization

Attention to detail

Communication

Time management

Ferramentas

Excel

Intercom

Slack

CRM platforms

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Implementação JR (Planejamento) based in Brazil.

This is an entry-level opportunity focused on supporting the planning and operational coordination of customer implementations.
You will help organize onboarding schedules, initiate customer communications, and ensure key information is accurate before training sessions.
The role combines customer interaction, administrative coordination, data management, and back-office support.
You will work closely with implementation specialists, commercial teams, and internal stakeholders to keep workflows moving smoothly.
Success in this position requires strong organization, attention to detail, responsiveness, and comfort managing multiple requests simultaneously.
It is a collaborative environment where operational excellence directly contributes to a seamless customer onboarding experience.

Accountabilities

• Make initial contact with newly acquired customers and coordinate the scheduling of their first training session.

• Manage onboarding meeting schedules, ensuring accurate appointments, timely follow-ups, and a positive customer experience.

• Validate customer information and operational data before training sessions and maintain accurate records in internal systems.

• Send welcome communications and initial onboarding guidance to customers.

• Follow up with customers who have not completed their first access or missed scheduled appointments, helping remove operational barriers.

• Provide support to customers and internal teams through multiple channels, including WhatsApp, email, Intercom, and Slack.

• Act as an operational support partner for the implementation team, assisting with administrative routines and coordinating information across teams.

• Execute back-office activities, including weekly billing support, opportunity creation, and registration of additional consulting‑hour purchases.

• Assist with collecting and updating operational data used in capacity and team‑volume reports.

• Keep customer and operational information consistently updated across internal platforms and tools.

Requirements

• Customer-oriented mindset, with the ability to understand needs, resolve issues proactively, and respond with an appropriate sense of urgency.

• Strong organizational and prioritization skills, with the ability to manage a high daily volume of requests and appointments across multiple communication channels.

• Excellent attention to detail when organizing and handling large volumes of operational information and data.

• Good proficiency in Excel, including pivot tables and formulas such as PROCV, PROCX, and SOMA.SE, for operational analysis and reporting.

• Strong verbal and written communication skills, with the ability to maintain clear and professional interactions with customers and internal teams.

• Ability to manage time effectively, maintain continuous follow-up, and ensure that requests and tasks do not remain unresolved.

• Comfort working with digital ecosystems, including CRM platforms, online scheduling tools, email, and collaboration applications.

• Ability to serve as a point of contact for Implementation Specialists and Commercial teams, connecting internal areas to help resolve customer-related bottlenecks.

• Previous experience in B2B SaaS, ERP, financial systems, e‑commerce, or technology companies is a plus.

• Previous experience in operational support, Customer Success, Onboarding, or Implementation environments is desirable.

Benefits

• Dental plan.

• Health insurance.

• Mental health support platform.

• Telemedicine platform.

• Life insurance.

• Pharmacy benefit.

• Gym/fitness allowance.

• Birthday day off.

• Flexible meal and food allowance.

• Home office allowance.

• Childcare assistance.

• Transportation assistance and company shuttle.

• Discounts and partner benefits through platforms such as Allya, SwileShop, and Dell.

• Educational benefits.

• Travel benefits.

• Pet health insurance.

• SESC benefits.

• Performance/profit-sharing program.