Analista de Customer Service , Delivery Station Customer Support

Amazon Inc.; São José dos Campos; Remote; BRL 29,000 - 47,000; Full time

Job summary

Amazon in São José dos Campos, Brazil, is hiring a Delivery Station Customer Service Associate for a full-time, on-site role at a last-mile warehouse. You will communicate with customers by phone and email and help ensure on-time deliveries.

Requirements include a high school diploma, fluency in English, and experience with Microsoft Office and customer service. The role involves staying customer-focused, resolving issues, and supporting the logistics network on a 5x2 schedule including weekends

Qualifications

• High school diploma or equivalent.
• Fluent in English (speak, read, write).
• Experience with Microsoft Office and Outlook.
• Experience in customer service.

Responsibilities

• Communicating with customers via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and treating every customer with respect.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to customer concerns.
• Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries.
• Approaching problems logically and with good judgment to ensure the best customer outcome.
• Making quick and effective decisions on behalf of the customer.

Skills

High school or equivalent

English fluency

Microsoft Office & Outlook

Customer service experience

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

This is a full-time, permanent, non-remote position based in São José Dos Campos - SP and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Brazil in order to be eligible for consideration. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised.

As a Delivery Station Customer Service Associate, you will be responsible for:

• Communicating with customers via phone and email;
• Empathizing with and prioritizing customer needs;
• Upholding company values and treating every customer with respect;
• Resolving issues and setting appropriate expectations with customers;
• Clearly understanding and responding appropriately to customer concerns;
• Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries;
• Approaching problems logically and with good judgment to ensure the best customer outcome;
• Making quick and effective decisions on behalf of the customer.

This is an on-site position with a 5x2 schedule, including weekends and holidays.

A day in the life

You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Helping resolve issues to ensure that the customer receives his package or a solution to their problem.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Basic Qualifications

• High school or equivalent
• Speak, write, and read fluently in English
• Experience with Microsoft Office (Excel, Word, PowerPoint) and Outlook
• Experience in Customer Service

Preferred Qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.