Amazon Account Manager

GigaBrands; Manaus; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company is hiring for a full-time remote operations role focused on client satisfaction and retention. The position requires 3+ years of Amazon Seller Central experience and proficiency in project management tools. Strong communication skills and a problem-solving attitude are essential, with growth opportunities available.

Qualificações

• 3+ years of Amazon Seller Central experience or similar.
• 2+ years in an agency and management experience preferred.
• Comfortable with fast-changing environments.

Responsabilidades

• Build and maintain long-term client relationships.
• Oversee client milestones and monitor progress.
• Lead retention efforts through proposals and upselling.

Conhecimentos

Project Management

Client Growth

Problem-Solving

Multitasking

Communication

Ferramentas

Zoom

Slack

ClickUp

Descrição da oferta de emprego

You have to fill out the form provided in the link below to be eligible for the job.

Here is the link:

To apply for this position, complete this form:

and upload your Resume.

Job Description:

This role focuses on client satisfaction and retention to build loyalty, while overseeing operations.

It is a key operations role within Gigabrain, serving the public.

Day-to-Day Duties:

• Build and maintain long-term relationships with clients.
• Oversee client milestones and monitor progress at 30, 60, and 90 days.
• Complete all client tasks timely.
• Verify and discover ongoing pain points, ensuring they are resolved.
• Lead retention efforts through proposals, negotiations, and upselling.
• Monitor customer satisfaction via quarterly surveys.
• Recommend strategic improvements for clients.
• Ensure client requirements are met within timelines.
• Understand clients’ business, competition, and marketing objectives.
• Monitor and report on client performance to meet goals.
• Perform account audits and onboarding audits.
• Complete regular board reviews and ensure design tiers and work progress are on track.
• Update ClickUp profiles and ensure seamless onboarding and offboarding processes.
• Ensure team completes training videos and operates Amazon audits and assist desk.
• Understand client churn and establish clear communication channels.

KPIs:

• 90% of Amazon clients hit 100% ad spend budget.
• Churn rate less than 7.5% per month.
• Audit completion and follow-up within 5 business days.
• Active clients leaving Google reviews and billing for bonuses.
• 95% client launch success within 7 days.
• Less than 20% negative feedback during offboarding.

Core Values:

• Extreme Ownership
• Problems are solvable and fun
• Continuous improvement (1% Better Every Day)
• Accountability, Morality, Valuing Impact

Qualifications:

• 3+ years Amazon Seller Central experience or similar knowledge.
• Preferably 2+ years agency experience and management experience.
• Comfortable with fast-changing environments and multitasking.
• Proficient with Zoom, Slack, ClickUp or similar tools.
• Passionate about project management and client growth.

Growth Opportunities:

• Handling complex projects, learning industry trends, mentoring colleagues, and building a strong reputation.

Additional Details:

This is a full-time remote position, 40 hours/week, with an immediate start. Working hours are 6-11 am PST, with flexible hours beyond that. Requires a quiet workspace, fast internet, webcam, and microphone.

Salary ranges from $500 to $800 per month. To proceed, complete the initial culture index survey and fill out the application form via the provided link. We encourage candidates who are eager to learn and grow, even if they don't meet every criterion.