After Sales Service Specialist Brazil

Linglong Tire; Brasil; Vor Ort; BRL 120.000 - 180.000; Vollzeit

Zusammenfassung

Linglong Tire in Brazil seeks a technically skilled after‑sales specialist to communicate and train dealers, focusing on warranties, tire performance, and service processes. You will work with sales teams, conduct remote or on-site training for key fleets, and translate complex diagnostics into actionable guidance in English.

You will analyze quality issues, manage warranty claims, prepare investigation reports, and collaborate with headquarters to improve product support.

Qualifikationen

• Fluent in English with ability to train and write reports.
• Proficient in Office software for data analysis and presentations.
• Minimum 3 years in technical, quality, or after-sales roles in tire/auto parts.
• Deep knowledge of tire structure, manufacturing, failure modes, and root cause analysis.
• Familiar with tire safety standards and Kenya market regulations.
• Strong communication and collaboration with local customers and colleagues.
• Willingness to undertake frequent long-distance travel.

Aufgaben

• Deliver after-sales training to dealers and key clients.
• Handle dealer and end-user inquiries and complaints in Brazil.
• Perform remote or on-site technical diagnosis and reports.
• Manage warranty claims verification and align solutions with HQ.
• Conduct on-site inspections and data collection for investigations.
• Gather and relay quality trends to HQ for product improvements.
• Plan field testing and monitor test results with dealers.
• Design and implement localized training programs for regional teams.

Kenntnisse

English fluency

Microsoft Office

Communication skills

Travel willingness

Troubleshooting

Training delivery

Ausbildung

3+ years in technical/after-sales (tire/auto parts)

Tools

Microsoft Office Suite

Jobbeschreibung

• Learn and master the company's claims policies and procedures, work closely with the sales teams in Brazil, and be responsible for communicating and training dealers,particularly providing after-sales technical training for key clients (such as large fleets and dealer networks), covering tire kowledge, waranty policies, common troubleshooting.etc.
• Handle inquiries and complaints from dealers and end-users in the tire replacement market of Brazil, focusing on tire quality, usage, installation, and damage.
• Conduct remote or on-site technical diagnosis of tire issues reported from the field, make fair and reasonable judgments, and produce preliminary analysis reports.
• Manage and follow up on quality warranty claims processes, including on-site verification, documentation review, preliminary assessment of compliance with warranty policies, and coordinating solutions with headquarters and customers.
• In case of emergencies or unexpected situations, conduct on-site inspections, collect data(photos, measurements, tire samples), and prepare detailed technical investigation reports. Serve as the frontline technical contact to assist the company in emergency response and communication.
• Regularly collect and report quality-related information of the company's products in the Brazil market, after-sales trends of competitors, and customer feedback on product and service improvements, accurately relaying this information to the headquarters'quality and technical departments.
• For improved tires, communicate with dealers to detemine field testing plans and monitor the test results.
• Enhance localized after-sales service capabilities by designing and implementing customized technical training programs for core dealers in each region, assisting and guiding dealers in establishing or improving their own after-sales service teams and processes.

Qualification:

• Fluent in English as a working language, with strong listening, speaking, reading, and writing skills; capable of conducting in-depth technical discussions, writing analysis reports, and delivering training in English.
• Proficient in using Office software for data analysis and presentations, and able to clearly write technical analysis reports and business emails.
• Minimum of 3 years of experience in technical, quality, or after-sales service roles within the tire or automotive parts industry. Direct experience serving the Kenya market is preferred.
• Deep understanding of tire structure, manufacturng processes, failure modes, and root cause analysis. Familiarity with tire testing standards and common road test specifications in the Kenya market is preferred.
• Knowledge of relevant laws and regulations concening tire safety in the Kenya market.
• Strong communication and collaboration skills, with the ability to work effectively with loca lcustomers and Chinese colleagues.
• Willingness and ability to undertake frequent long-distance intenational travel.