Account Manager II

Jobtailor; São Paulo; Presencial; BRL 60 000 - 120 000; Tempo integral

Resumo da oferta

Skeelo is seeking an experienced Account Manager in Brazil to manage and grow one of its client portfolios. You will focus on relationship management, retention, and expanding accounts within the telecom sector.

Responsibilities include maintaining proactive client communication, identifying upsell opportunities, and using CRM data to drive retention. Travel to visit clients and participate in industry events may be required.

Qualificações

• Experience in telecom with retention and relationship focus.
• Strong account management and capability to handle complex requests.
• Ability to leverage CRM data to drive retention and upsell.

Responsabilidades

• Manage and develop accounts within Skeelo's client portfolio, focusing on retention and expansion.
• Maintain ongoing client communication and resolve complex requests.
• Identify upsell/cross-sell opportunities and promote new products.
• Develop retention strategies to reduce churn and boost loyalty.
• Analyze account data and create performance reports to improve strategies.
• Conduct proactive client visits and participate in industry events.

Conhecimentos

Telecom Market Experience

Account Management

Client Relationship Management

CRM Tools Proficiency

Analytical Skills

Ferramentas

Salesforce

HubSpot

Descrição da oferta de emprego

• Manage and develop accounts within one of Skeelo's client portfolios, working primarily as a farmer (focused on relationship management, retention, and account expansion)


• Maintain ongoing communication with clients, ensuring a positive, long-term relationship and handling complex requests or issues


• Identify upsell and cross-sell opportunities, promoting new products and services


• Develop retention strategies to reduce churn and increase customer loyalty


• Analyze account data and prepare performance reports, generating insights to improve account management strategies


• Conduct proactive client visits and participate in strategic industry events (such as the Abrint trade show)

Requirements

• Previous experience in the Telecom market, with sector knowledge (essential requirement)


• Solid experience as an Account Manager with a strong focus on retention and client relationship management


• Knowledge of SVA (Value-Added Services - VAS)


• Intermediate experience with CRM tools (e.g., Salesforce, HubSpot or similar)


• Strong analytical skills and the autonomy to handle complex situations in account management


• Availability to travel and visit clients


• Technical knowledge related to tax matters

Core Competencies

Demonstrates expertise in account management within the Telecom sector, focusing on client retention, relationship management, and data analysis to drive account performance. Proficient in developing strategies to enhance customer loyalty and identify upsell opportunities.

Highest-signal resume keywords

• Telecom Market Experience


• Account Management


• Client Relationship Management


• CRM Tools Proficiency


• Analytical Skills

ATS Optimization Keywords

Hard Skills

• Account Management


• Data Analysis


• Retention Strategies


• Upselling


• Cross-Selling


• Technical Knowledge of Tax Matters

Soft Skills

• Relationship Management


• Problem-Solving


• Communication

Industry Keywords

• Value-Added Services


• Client Portfolio Management


• Customer Loyalty


• Churn Reduction


• Proactive Client Visits

Tools & Technologies

• Salesforce


• HubSpot