Account Manager (Global)

AvantStay; Brasil; Teletrabalho; USD 40.000 - 65.000; Tempo integral

Resumo da oferta

AvantStay, a tech-enabled hospitality brand, is seeking an Account Manager in Owner Relations to manage key property owner relationships in Brazil. This fully remote role involves enhancing owner satisfaction and driving property performance through proactive communication and cross-functional collaboration. Ideal candidates will possess strong communication skills and at least 3 years of experience in account management or customer success.

Serviços

Fully remote position - work from anywhere

Qualificações

• 3+ years experience in account management, customer success and/or sales.
• 1-3 years experience in financial analysis and decision-making.
• Strong negotiation and persuasion skills.

Responsabilidades

• Develop and strengthen relationships with property owners.
• Analyze and optimize property performance through financial metrics.
• Collaborate cross-functionally to identify growth opportunities.

Conhecimentos

Negotiation

Communication

Analytical Skills

Problem Solving

Descrição da oferta de emprego

Get AI-powered advice on this job and more exclusive features.

Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for...

An Account Manager in Owner Relations to manage key property owner relationships, ensure owner satisfaction, and swiftly resolve challenges. The ideal candidate is an excellent communicator with strong interpersonal and critical-thinking skills, capable of fostering collaborative relationships in a fast-paced environment.

What you'll do...

• Develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets
• Analyze and optimize property performance by evaluating financial metrics, comparing underwriting to actual results, and collaborating cross-functionally to drive improvements
• Troubleshoot and resolve issues by working closely with internal teams and utilizing platforms such as Salesforce, Zendesk, and other proprietary booking management systems
• Identify and promote opportunities for additional services, including professional photography, interior design consultations, and marketing campaigns, to enhance property visibility and rental income
• Collaborate cross-functionally with Sales, Marketing, Real Estate, Onboarding, Revenue Management, and Operations teams to identify growth opportunities, support new property onboarding, and strengthen internal relationships - driving portfolio expansion and operational efficiency
• Meet and maintain AvantStay standards by achieving key performance metrics related to owner satisfaction and engagement
• Provide support for your team by assisting with escalated guest and homeowner concerns, responding to emails, calls, and tickets - especially during high-volume periods or when team members are out of office
  
  

Requirements

What you'll bring...

• Must be available to work USA business hours, either Pacific or Mountain Time
• 3+ years experience in account management, customer success and/or sales
• 1-3 years experience in financial analysis, reporting, and decision-making related to financial impact
• Prior experience in a client-facing role (required)
• Industry experience in vacation rentals, real estate, and/or hospitality (preferred).
• Strong negotiation and persuasion skills, with the ability to develop and execute strategies that minimize risk and drive financial performance.
• Exceptional communication skills, both verbal and written, to foster relationships and enhance strategic service offerings.
• Creative problem-solving abilities, with a knack for identifying innovative opportunities.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet tight deadlines.
• Experience leading cross-functional collaboration to drive high-impact projects.
• Strong analytical skills, with the ability to interpret data and identify process improvement opportunities.
• A proactive mindset, with the ability to take ownership in a fast-paced environment and tackle ambiguous challenges
  
  

Benefits

• Fully remote position - work from anywhere

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at AvantStay by 2x

Get notified about new Global Account Manager jobs in Brazil.

Brazil - Patient Relations Coordinator & Key Account Manager

Enterprise Account Executive, Public Sector

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.