Academic Consultant

Jobtailor; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Resumo da oferta

Maple Bear Brazil is seeking an academic support professional to assist Maple Bear schools in Brazil, both in-person and remotely. You will oversee the implementation of Maple Bear pedagogical practices and classroom standards, while maintaining strong relationships with each school as the primary academic contact.

You will respond to tickets via written or online meetings, advise on programs, and guide schools' pedagogical development in line with Maple Bear guidelines.

Qualificações

• Bachelor's degree in Languages, Pedagogy, or related teaching/licensure fields.
• Postgraduate degree/specialization in Bilingual Education is a plus.
• Experience as a Maple Bear teacher or coordinator is a plus.
• Proficiency with Microsoft Office.
• Familiarity with CRM systems.
• Willingness to travel.
• Hybrid work availability in São Paulo.
• Advanced English.

Responsabilidades

• Provide academic support to Maple Bear schools in Brazil, both in-person and remotely, overseeing implementation of the Maple Bear pedagogical approach.
• Maintain ongoing relationships with schools, acting as primary point of contact for academic matters.
• Respond to tickets and requests via written communication and/or online meetings, advising on programs, methodologies, and pedagogical practices.
• Support schools' pedagogical development through guidance, alignment, and referrals based on official documents and Maple Bear guidelines.
• Participate in team training sessions and stay up to date with bulletins, documents, publications, policies, and network guidelines.
• Log service interactions and departmental processes in the CRM and other tools, ensuring organization, traceability, and follow-up of requests.

Descrição da oferta de emprego

• Provide academic support to Maple Bear schools in Brazil that are operating or being onboarded, both in-person and remotely, overseeing the implementation of the Maple Bear pedagogical approach and classroom practices
• Maintain ongoing relationships with schools, acting as a primary point of contact for academic matters
• Respond to tickets and requests via written communication and/or online meetings, advising on programs, methodologies, and pedagogical practices
• Support schools' pedagogical development through guidance, alignment, and referrals based on official documents and Maple Bear guidelines
• Participate in team training sessions and stay up to date with bulletins, documents, publications, policies, and network guidelines
• Log service interactions and departmental processes in the CRM and other tools, ensuring organization, traceability, and follow-up of requests

Requirements

• Bachelor's degree in Languages (Letters), Pedagogy, or related teaching/licensure fields
• Postgraduate degree or specialization in Bilingual Education or related areas is a plus
• Previous experience as a teacher or coordinator at a Maple Bear unit is a plus
• Proficiency with Microsoft Office
• Familiarity with CRM systems (preferred)
• Availability to travel
• Availability to work in a hybrid model (Jd. Paulista - São Paulo)
• Advanced English

Core Competencies

Demonstrates expertise in academic support and pedagogical practices, with a strong focus on maintaining relationships with educational institutions and guiding their development in alignment with Maple Bear guidelines. Proficient in communication and organization, ensuring effective service interactions and follow-up.

Highest-signal resume keywords

• Bachelor's Degree In Languages
• Pedagogy
• Bilingual Education
• Microsoft Office Proficiency
• Advanced English

ATS Optimization Keywords

Hard Skills

• Pedagogical Practices
• Academic Support
• Classroom Practices
• Teacher Coordination
• Service Interaction Logging

Soft Skills

• Relationship Management
• Written Communication
• Advisory Skills

Certifications & Qualifications

• Postgraduate Degree In Bilingual Education

Industry Keywords

• Maple Bear
• Educational Support
• Hybrid Work Model
• Onboarding

Tools & Technologies

• CRM Systems