Waiter/Waitress

Rotana Hotels; Manama; On-site; BHD 3,300 - 5,600; Full time

Job summary

Rotana in Manama is seeking a dynamic Waiter/Waitress to deliver warm, professional service and help create memorable dining experiences for guests. You will master menu knowledge, take accurate orders, and ensure timely delivery in a fast-paced hotel setting.

Fluency in English and a positive attitude are essential. The role emphasizes upselling, high standards of cleanliness, and close collaboration with the team to ensure guest satisfaction during every shift.

Qualifications

• Diploma in Hospitality Management or vocational F&B training.
• Experience as Waiter/Waitress in high-volume settings.
• Good command of English and guest-service skills.

Responsibilities

• Welcome, greet, and seat guests in a warm, professional manner.
• Provide efficient food and beverage service according to standards.
• Develop knowledge of menus to explain dishes and recommend items.
• Take guest orders accurately and ensure timely service.
• Monitor quality, presentation, and delivery of meals and drinks.
• Build guest relationships and address requests or concerns promptly.
• Use suggestive selling to enhance guest experience and revenue.
• Maintain high cleanliness, hygiene, and organization in outlets.
• Ensure service equipment and utensils are ready for use.
• Complete mise en place and service preparations before, during, and after.
• Minimize wastage and breakage; use resources responsibly.
• Collaborate with colleagues and other departments for smooth service.
• Contribute to a welcoming atmosphere and create Treasured Time for guests.

Skills

Customer focus

Adaptability

Teamwork

Communication skills

Education

Diploma in Hospitality Management

F&B vocational training

Job description

We are currently looking for dynamic, passionate, and self-motivated Food & Beverage professionals who are eager to grow their careers in hospitality.

As a Waiter / Waitress, you will play an important role in creating memorable dining experiences for our guests. You will provide warm, professional, and personalized service while ensuring that every guest feels welcomed, valued, and well cared for throughout their visit.

Key Responsibilities

• Welcome, greet, and seat guests in a warm, professional, and personalized manner.
• Provide efficient food and beverage service in accordance with the hotel’s established service standards.
• Develop a thorough knowledge of the outlet’s food and beverage menus to confidently explain dishes, answer questions, and make suitable recommendations.
• Take guest orders accurately and ensure timely and professional service.
• Continuously monitor the quality, presentation, and delivery of food and beverages served to guests.
• Build positive guest relationships and respond to requests, feedback, and concerns promptly and professionally.
• Actively use suggestive selling and upselling techniques to enhance the guest experience while supporting revenue opportunities.
• Maintain the highest standards of cleanliness, hygiene, and organization within the outlet and service areas.
• Ensure all service equipment, utensils, and operating supplies are properly maintained and ready for use.
• Complete all required service preparations before, during, and after service, including mise en place and mise en scène.
• Minimize wastage, breakage, and spoilage through careful handling and responsible use of hotel resources.
• Work closely with colleagues and other departments to ensure smooth and efficient service, particularly during busy periods.
• Consistently contribute to a welcoming atmosphere and help create "Treasured Time" for every guest.

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f6; }

Education, Qualifications & Experience

You should ideally have a diploma in Hospitality Management or relevant vocational training in Food & Beverage, with previous experience as a Waiter / Waitress, preferably in a high-volume restaurant, hotel, or similar hospitality environment.

A good command of English is essential, along with strong guest service, communication, and interpersonal skills. You should be confident in interacting with guests from diverse backgrounds and committed to delivering a consistently high standard of service.

Knowledge & Competencies

The ideal candidate will be a hands-on, energetic, and service-oriented professional with a genuine passion for hospitality and creating memorable dining experiences.

You should be comfortable working in a fast-paced environment, remain calm and professional under pressure, and demonstrate strong attention to detail. A positive attitude, pleasant personality, and willingness to support the team are essential for success in this role.

You should possess the following key competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job