Store Operations Lead: Customer Service & Efficiency

Sharaf DG; Bahrain; On-site; BHD 6,000 - 9,000; Full time

Job summary

Sharaf DG in Bahrain is seeking a Store Manager to lead, inspire and motivate the store team to deliver the highest level of customer service. You will effectively manage the support departments of store operations focusing on operational efficiency: Cashiers, Inventory, Customer Care, Visual Merchandising and Security for operational efficiency.

The role requires 3–5 years in retail sales with 2–3 years in people management, and an MBA is preferred.

Qualifications

• 3–5 years of experience in Retail Sales including 2-3 years of people management.
• Educational Qualification - MBA preferred.
• Professional Certifications - Retail Management

Responsibilities

• Lead, inspire and motivate store teams to achieve top and bottom line targets.
• Monitor and review activities of all support functions against targets to improve productivity and efficiency.
• Work with Area Manager / CM – Operations to develop manpower plan and budget for the store.
• Set targets for each category within the store and communicate to team members.
• Ensure the store operates as an independent profit center focusing on efficiency, productivity and expenditures.
• Achieve store KPIs such as ATV, Conv., penetration, etc.
• Coordinate rosters to provide full coverage across all support departments.
• Collate training needs and ensure store skills are updated.
• Ensure SOPs are followed to prevent losses and seek sign-off for changes.
• Review department performance daily/weekly/monthly and escalate delays to Area Manager.
• Maintain store layout per planograms and brand guidelines.
• Monitor product availability for promotions and report shortfalls.
• Conduct regular team meetings to communicate performance and updates.
• Roll out store-specific projects on time and within budget.

Skills

Customer Focus

Result Orientation

Team Work

Leading People

Decision Making

Communication

Business Acumen

Problem Solving

Analytical Thinking

Education

MBA

Job description

Sharaf DG in Bahrain is seeking a Store Manager to lead, inspire and motivate the store team to deliver the highest level of customer service. You will effectively manage the support departments of store operations focusing on operational efficiency: Cashiers, Inventory, Customer Care, Visual Merchandising and Security for operational efficiency.

The role requires 3–5 years in retail sales with 2–3 years in people management, and an MBA is preferred.