Store Manager

Advanced Search; Bahrain; On-site; BHD 12,000 - 24,000; Full time

Job summary

Advanced Search in Bahrain seeks aStore Manager to lead retail operations, drive sales, and deliver excellent customer service across multiple stores.

You will recruit and develop staff, implement SOPs, manage inventory and store design, and report to senior management on performance and plans.

Qualifications

• Experience in retail management and SOP adherence.
• Proven track record in sales growth.
• Strong leadership and team development.
• Knowledge of inventory and visual merchandising.

Responsibilities

• Increase business revenues and drive profitability.
• Develop and enforce SOPs to meet retail standards.
• Recruit, hire and train store staff for peak performance.
• Lead regional meetings and review performance with senior management.
• Oversee stock management and loss prevention across stores.

Skills

Leadership

Sales Management

Customer Service

Staff Training

Job description

The position is responsible for:

• Increasing business revenues
• Developing, implementing, and maintaining standard operating procedures required as per retail standards across stores to drive the business and gain customer satisfaction
• Overseeing the recruiting, hiring, and training needs of the store, and efficient decision making to enhance the overall performance of the store
• Representing the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Providing leadership and support to all the employees

Key responsibilities

Sales and profitability

• Achieve quantitative measures of performance in the following areas: units per transaction, average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage
• Set store sales targets to maximize sales and profitability
• Guide area managers and store managers to maximize productivity in stores through effective utilization of available resources
• Effective management of operational costs, including reduction in operational costs by automation
• Adhere to and enforce company SOP, policies, and procedures; loss prevention audit guidelines in all the stores. Also monitor measures to ensure compliance by all employees
• Oversee the implementation and execution of the visual merchandising guidelines to be followed at all stores at all times
• Recruit and train staff on sales techniques, customer service, teamwork, and other etiquettes as per company and brand requirements
• Evaluate employee performance annually and promote open lines of communication through coaching and motivation
• Interpret and make decisions on operations and visual standards based on store and client’s needs

Employee development

• Identify store training and development needs in conjunction with the brand general manager and training department
• Formulate a succession plan in conjunction with the brand general manager
• Set KPIs and KRAs for direct subordinates and conduct performance appraisal and feedback
• Participate in the selection and recruitment of operational staff when required
• Ensure technical and behavioral proficiency of staff through appropriate learning and development initiatives

Communication

• Conduct regional sales and operations meetings on a regular basis
• Provide frequent feedback to area managers and store managers on their performance in relation to company performance
• Ensure brand participation in loyalty program 'Club Apparel'
• Hold weekly meetings with GM and senior management to discuss business plan vs. achievements and improvement areas

Stock management

• Monitor store inventory in consultation with brand general manager and brand managers
• Promote a proactive relationship between GM, area manager, brand manager, store manager, and buyers/planners to maximize sales
• Monitor slow-moving and outdated stock in consultation with brand managers
• Ensure stock security measures are effectively managed by store managers

Store design and projects management

• Participate in the design and layout process of new store projects
• Design a "New Store Schedule" prior to commencement of the design process
• Provide guidance to concept architect during the design and implementation process
• Conduct regular project update meetings with the projects team
• Provide guidance and support to territory during set-up and merchandising phases

Miscellaneous

• Ensure enhanced brand visibility and provide inputs for marketing and brand awareness
• Handle legal responsibilities related to store management, store opening, and planning