Sales Assistant, Sports

Gulf Marketing Group (GMG Group); Manama; On-site; BHD 4,464 - 6,696; Full time

Job summary

Gulf Marketing Group (GMG Group) is seeking a customer‑focused Retail Sales Associate to drive sales and deliver exceptional service across our stores in Bahrain.

You will describe product features, educate customers on brands, advise on suitable ranges, and handle payments while upholding company standards and promotions. Strong interpersonal and service skills are essential to meet targets and maintain store excellence.

Qualifications

• High School/Diploma.
• A minimum of 1 to 3 years of relevant experience.
• Product/brand knowledge
• Interpersonal skills
• Customer service orientation

Responsibilities

• Describe product features and benefits; demonstrate use of the product
• Educate clients on brands quality standards and specifications
• Advise customers on product ranges best suited to their needs; answers customers’ queries to help them make a decision on the purchase
• Provides information to customers on warranties, features, specifications, maintenance and care of products.
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
• Maintains awareness of new product launches, promotional events and sales
• Achieves sales targets by using sales techniques, up‑selling and cross‑selling
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; maintains sales records
• Receives and processes cash, changes and credit payments and generates invoices and receipts
• Operates as a cashier and be consistently accurate in money handling (if applicable)
• Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures
• Adheres to loss prevention, inventory controls and standard operating procedures of the company
• Provides assistance in store merchandising in product placement and arrangement
• Ensures the highest standards of housekeeping and grooming etiquette are maintained in store at all times

Skills

Product/brand knowledge

Interpersonal skills

Customer service orientation

Education

High School/Diploma

Job description

About the role:

The role holder will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities:

• Describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brands quality standards and specifications
• Advises customers on product ranges best suited to their needs; answers customers’ queries to help them make a decision on the purchase
• Provides information to customers on warranties, features, specifications, maintenance and care of products.
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
• Maintains awareness of new product launches, promotional events and sales
• Achieves sales targets by using sales techniques, up‑selling and cross‑selling
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; maintains sales records
• Receives and processes cash, changes and credit payments and generates invoices and receipts
• Operates as a cashier and be consistently accurate in money handling (if applicable)
• Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures
• Adheres to loss prevention, inventory controls and standard operating procedures of the company
• Provides assistance in store merchandising in product placement and arrangement
• Ensures the highest standards of housekeeping and grooming etiquette are maintained in store at all times

Self‑Management:

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on an individual development plan which goes beyond just training and development
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth

Qualifications / Skills:

• High School/Diploma
• A minimum of 1 to 3 years of relevant experience
• Product/brand knowledge
• Interpersonal skills
• Customer service orientation