Service Supervisor - Field Tech Lead & Training

Apply on the Job Website; Bahrain; On-site; BHD 12,000 - 18,000; Full time

Job summary

Pramac, a Generac Company, invites applications for a Service Supervisor to lead field service operations, provide technical training, and support customers and dealers. The role requires coordinating service engineers, ensuring safety and quality, and delivering timely resolutions to issues.

Responsibilities include site visits for critical breakdowns and warranty cases, mentoring staff, and collaborating with sales, parts, engineering, and factory teams to drive effective service solutions.

Qualifications

• 4+ years related experience in the role.
• Technical background.
• Customer service and support experience in industrial equipment or similar industries.
• Customer oriented approach.

Responsibilities

• Supervise and coordinate daily service activities, ensuring effective planning, execution, and completion of field service operations.
• Lead, guide, and support service engineers and technicians to ensure proper troubleshooting, repair, commissioning, and maintenance activities are carried out according to company standards.
• Provide technical support to customers, dealers, and internal teams for troubleshooting, diagnostics, and resolution of complex technical issues.
• Conduct site visits to support critical breakdowns, warranty cases, commissioning activities, and customer escalations.
• Ensure service activities are performed safely, efficiently, and in compliance with company procedures, quality standards, and safety requirements.
• Develop strong relationships with customers, dealers, and service partners by providing professional technical support and maintaining excellent communication.
• Coordinate and deliver technical training programs for customers, dealers, and service teams to improve product knowledge and service capabilities.
• Monitor warranty cases, technical complaints, and field issues, ensuring proper documentation, root cause analysis, and timely closure.
• Prepare and review service reports, inspection reports, commissioning documents, and technical feedback for internal and external stakeholders.
• Collaborate with sales, parts, engineering, and factory teams to resolve technical concerns and provide effective solutions.
• Support spare parts identification, technical recommendations, and service-related sales opportunities.
• Monitor service team performance, identify training requirements, and continuously improve technical skills and competency levels.
• Ensure proper utilization and maintenance of service tools, equipment, and company resources.
• Stay updated with new technologies, product developments, industry standards, and best practices in service management.

Skills

Experience 4+ yrs

Technical background

Customer service

Customer focus

Job description

Pramac, a Generac Company, invites applications for a Service Supervisor to lead field service operations, provide technical training, and support customers and dealers. The role requires coordinating service engineers, ensuring safety and quality, and delivering timely resolutions to issues.

Responsibilities include site visits for critical breakdowns and warranty cases, mentoring staff, and collaborating with sales, parts, engineering, and factory teams to drive effective service solutions.