Presales Expert

Zain; Manama; On-site; BHD 20,000 - 32,000; Full time

Job summary

Zain is seeking an experienced Presales Engineer in Manama to drive CX and AI solutions across the sales lifecycle. You will collaborate with customers to capture requirements, craft end-to-end CX and AI proposals, and support executive interactions.

Key duties include preparing technical and commercial proposals, conducting PoCs and workshops, and developing ROI models while building strong partner and vendor relationships.

Qualifications

• Bachelor's degree in a relevant field as listed.
• 8-10 years of experience in Presales or enterprise tech.
• Experience with CX, AI, and digital transformation is a plus.
• Strong business acumen and problem-solving skills.

Responsibilities

• Engage with customers to understand business, operational, and customer experience requirements.
• Recommend CX solutions including Contact Center, Omnichannel, AI Chatbot, AI Voice Bot, CRM, and CX Advisory services.
• Collaborate with internal technical teams and technology partners to develop end-to-end CX and AI solutions.
• Prepare technical and commercial proposals, BoQ, SoW, and responses to RFPs, RFIs, and tenders.
• Support customer demonstrations, workshops, PoCs, and executive presentations.
• Develop business cases, ROI models, and value propositions for proposed solutions.
• Support the sales team throughout the sales cycle from opportunity qualification to proposal submission.

Skills

Presales

Solution Consulting

Business Development

Stakeholder Management

Executive Presentations

Commercial Awareness

Project Coordination

Education

Bachelor's degree in Computer Science / IT / Engineering / Business Information Systems / Business Administration

Tools

Genesys Cloud CX

Freshworks

Microsoft Dynamics

Salesforce

Job description

About the Role

To support Zain Customer Experience (CX) products business growth by combining solution consulting, business development, and customer engagement activities. The Presales Engineer is responsible for understanding customer requirements, recommending appropriate CX and AI solutions, preparing technical and commercial proposals, supporting customer demonstrations and workshops, and assisting the sales team throughout the sales lifecycle while representing Zain in customer and industry engagements.

Responsibilities

• Engage with customers to understand business, operational, and customer experience requirements through discovery meetings and workshops


• Recommend suitable CX solutions including Contact Center, Omnichannel, AI Chatbot, AI Voice Bot, CRM, and CX Advisory services


• Collaborate with internal technical teams and technology partners to develop end-to-end CX and AI solutions


• Prepare technical and commercial proposals, Bills of Quantity (BoQ), Statements of Work (SoW), and responses to RFPs, RFIs, and tenders


• Support customer demonstrations, workshops, Proof of Concepts (PoCs), and executive presentations


• Develop business cases, ROI models, and value propositions for proposed solutions


• Support the sales team throughout the sales cycle from opportunity qualification to proposal submission


• Build and maintain strong relationships with customers, partners, and technology vendors


• Support pricing, licensing, solution sizing, and commercial proposal preparation


• Represent Zain during customer meetings, exhibitions, conferences, webinars, and industry events


• Create technical content, case studies, solution briefs, and presentation materials to support marketing initiatives


• Contribute to LinkedIn campaigns and thought leadership related to CX, AI, and Digital Transformation


• Maintain up-to-date knowledge of industry trends, emerging technologies, and CX solutions


• Perform any other related duties as assigned or needed

Skills and Knowledge

• Knowledge of Customer Experience (CX), Contact Center, AI, CRM, Cloud, and Digital Transformation solutions


• Experience with Genesys Cloud CX, Freshworks, Microsoft Dynamics, Salesforce, or similar enterprise platforms is an advantage


• Strong presentation, communication, negotiation, and stakeholder management skills


• Strong commercial awareness and business acumen


• Excellent analytical, problem-solving, and project coordination skills


• Ability to manage multiple opportunities in a fast-paced environment


• Presales amp Solution ConsultingCustomer Experience CX KnowledgeAI amp Automation Awareness


• Proposal amp Tender ManagementBusiness DevelopmentExecutive Presentation SkillsStakeholder ManagementCommercial amp Financial AwarenessMarket amp Competitive AnalysisPartner amp Vendor Management


• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, Business Administration, or a related field.


• Relevant professional certifications in Presales, Solution Consulting, Sales Excellence, Business Analysis, Proposal Management, Negotiation, Customer Experience, or Project Management will be considered an advantage.


• 8-10 years of experience in Presales, Business Development, Solution Consulting, Customer Experience, Contact Center, ICT, Digital Transformation, or Enterprise Technology Solutions.


• Experience in preparing proposals, tenders, RFP/RFI responses, and commercial documentation.


• Experience in customer engagement and executive-level presentations