Personnel Assistant I — Frontline ID Card & HR Support

Chenega Professional Services Strategic Business Unit; Manama; On-site; BHD 12,000 - 20,000; Full time

Job summary

Chenega MIOS in Manama, Bahrain, seeks a Personnel Assistant I to support Navy Personnel Command by validating eligibility, issuing DoD IDs, and updating DEERS. You will interact with customers, manage CAC/USID issuance, and operate RAPIDS tools in a structured environment.

The role requires strong customer service skills, basic MS Office proficiency, and the ability to travel locally up to 10%. A Navy background check and secret clearance are expected, with visa work authorization before

Qualifications

• High School Diploma or GED is required.
• 1+ year of experience in a customer service environment.
• HR background in military personnel or DEEPS/RAPIDS preferred.
• Ability to pass Navy background check and obtain a security clearance.

Responsibilities

• Interact with customers using effective face-to-face customer service skills.
• Verify and issue CAC/USID to eligible recipients through DEERS.
• Serve as Verifying Official on DEERS/RAPIDS terminal and ensure data accuracy.
• Assist customers with questions on identification, eligibility, and DEERS.
• Answer telephone inquiries and monitor wait times.
• Perform ID card services and update PKI certificates as needed.
• Provide ICA services and distribute CACs and PINs per RAPIDS guidance.
• Maintain RAPIDS equipment and perform printer maintenance.
• Record labor hours daily and assist with monthly metrics reporting.

Skills

Customer service

Communication

Multi-tasking

Time management

Travel readiness

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Word

Excel

PowerPoint

Job description

Chenega MIOS in Manama, Bahrain, seeks a Personnel Assistant I to support Navy Personnel Command by validating eligibility, issuing DoD IDs, and updating DEERS. You will interact with customers, manage CAC/USID issuance, and operate RAPIDS tools in a structured environment.

The role requires strong customer service skills, basic MS Office proficiency, and the ability to travel locally up to 10%. A Navy background check and secret clearance are expected, with visa work authorization before