Malta-Based IT Service Delivery Manager - Managed Services

Black Pen Recruitment; Manama; On-site; BHD 26,000 - 39,000; Full time

Job summary

A recruitment agency is seeking an experienced service delivery manager to manage customer service contracts and build strong relationships with clients. The ideal candidate has over 7 years of experience, possesses ITIL certification, and is skilled in communication and problem-solving. This role requires financial management of contracts and ensuring excellent service delivery. The position is full-time and requires relocation to Malta, including a comprehensive visa and relocation support package.

Qualifications

• Minimum of 7 years’ service delivery management experience.
• Excellent command of English language.
• Strong customer focus required.

Responsibilities

• Provide end-to-end ownership of customer service contracts.
• Build relationships with customers to ensure renewals.
• Manage financial responsibilities for commercial elements.

Skills

Service delivery management experience

Good communication skills

Customer focus

Problem-solving skills

Commercial acumen

Planning skills

Time-management skills

Team lead qualities

Independent work

ITIL certification

Job description

A recruitment agency is seeking an experienced service delivery manager to manage customer service contracts and build strong relationships with clients. The ideal candidate has over 7 years of experience, possesses ITIL certification, and is skilled in communication and problem-solving. This role requires financial management of contracts and ensuring excellent service delivery. The position is full-time and requires relocation to Malta, including a comprehensive visa and relocation support package.